Geolocation Not Working

  • Resolved James W. LePage

    (@isotropic)


    4 years, 9 months ago

    We’re trying to fix an issue where our American viewers are being mislocated as either French or British. Needless to say, it’s not accurate to the city, which is what we’re looking for.

    We installed the 3rd party licence key, which made no difference.

    We looked in here: https://matomo.org/docs/geo-locate/ but couldn’t find anything that related to the plugin.

    Any ideas? Can you point me in the right direction?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Thomas

    (@tsteur)

    @isotropic sorry about the trouble.

    Could you check the system report see https://matomo.org/faq/wordpress/how-do-i-find-and-copy-the-system-report-in-matomo-for-wordpress/ and paste the result here or send it to us by email to wordpress at motomo.org? The report should be anonymised. The report should include some information around the location feature.

    Something that comes to my mind could be that you might want to go to Matomo -> Settings -> Advanced and see if you maybe need to configure some proxy header.

    Thread Starter James W. LePage

    (@isotropic)

    Hey team. Thank you for the quick response!

    I’ve emailed you my log. I’ll post the solution back in this thread when found to help others with this situation.

    James

    Plugin Author Thomas

    (@tsteur)

    Thanks @isotropic We haven’t received the email yet so just mentioning it again in case I had a typo in there: [email protected]

    By great to look into the Advanced Settings tab in Matomo as my best guess would be it’s related to this. If you want feel free to send us also a screenshot of the Advanced Settings page in Matomo and then I can have a look there too.

    Thread Starter James W. LePage

    (@isotropic)

    My mistake, the email had a typo in it. I’m taking a peek at the advanced settings.

    I think it is an issue with the proxy as well. We’re on Cloudflare, so we’re swapping the proxy header over to HTTP_CF_CONNECTING_IP. I’ll report back if this fixes the issue.

    Thread Starter James W. LePage

    (@isotropic)

    Update: this worked.

    On cloudflare, you need to use HTTP_CF_CONNECTING_IP, which is found under Settings –> Advanced.

    Thank you Matomo team for the great product and support.

    Plugin Author Thomas

    (@tsteur)

    Awesome. Glad this worked @isotropic I’ll add a check to the system report so this will become more obvious in the future should we detect such a header is used.

    Have a great day.

Viewing 6 replies - 1 through 6 (of 6 total)
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