Geolocation not working – IP issues ?

  • Resolved alexis888

    (@alexis888)


    4 years, 3 months ago

    Hello. I’ve set up Geolocation but it is not working.

    I’m based in France and have VAT activated and configured correctly. However when I test my website from different location using a VPN or a website like https://www.locabrowser.com/, prices are always displayed with VAT even when connected from a country where it should be displayed without VAT.

    Then if I go to the checkout page and update the billing / shipping address to USA for exemple, the price updates and it’s showing without VAT, as it should.

    I did check my wp-content folder and I do have the GeoIP database file.

    However, when I go to WooCommerce > Status > logs I do have several Maxmind error logs that display undreds of lines saying :

    2020-08-10T05:03:45+00:00 NOTICE The value "213.174.150.1, 213.174.150.1" is not a valid IP address.
2020-08-10T07:43:47+00:00 NOTICE The value "78.226.156.39, 78.226.156.39" is not a valid IP address.
2020-08-10T07:43:47+00:00 NOTICE The value "78.226.156.39, 78.226.156.39" is not a valid IP address.
2020-08-10T07:43:51+00:00 NOTICE The value "78.226.156.39, 78.226.156.39" is not a valid IP address.

    and on and on (1255 lines for the last report)

    Any idea what my problem could be ?

    Thanks

    • This topic was modified 4 years, 3 months ago by alexis888. Reason: adding spacing

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi there,

    Can you please advise what you have set as the default customer location under the General Settings tab as shown here:


    Link to image: https://d.pr/i/ZTLqOv

    Could you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter alexis888

    (@alexis888)

    Hey @kbassart, sorry for the late response after yours was pretty fast !
    I do have Geolocate selected and I don’t have a cache plugin installed (yet, but planning on setting up Swift Lite in the next few days).

    Here is System status : https://pastebin.com/V2MXTNRM

    Thanks !

    Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @alexis888!

    Can you please change your default customer location to something else, like “No location by default” option, then save it, then change it back to “Geolocate” and re-save it once again, to see if that helps resolve the issue.

    Cheers!

    Thread Starter alexis888

    (@alexis888)

    Hello @rynald0s ,
    unfortunately that didn’t solve the issue and I’m still getting the same type of error in my logs :

    2020-08-18T08:27:17+00:00 NOTICE The value "172.98.93.176, 172.98.93.176" is not a valid IP address.
2020-08-18T08:27:17+00:00 NOTICE The value "172.98.93.176, 172.98.93.176" is not a valid IP address.
2020-08-18T08:27:21+00:00 NOTICE The value "172.98.93.176, 172.98.93.176" is not a valid IP address.
2020-08-18T08:27:40+00:00 NOTICE The value "109.234.164.55, 109.234.164.55" is not a valid IP address.
2020-08-18T08:27:55+00:00 NOTICE The value "78.226.156.39, 78.226.156.39" is not a valid IP address.
2020-08-18T08:27:55+00:00 NOTICE The value "78.226.156.39, 78.226.156.39" is not a valid IP address.
2020-08-18T08:28:01+00:00 NOTICE The value "78.226.156.39, 78.226.156.39" is not a valid IP address.

    and so on and on.

    FYI I’ve then updated WooCommerce to the latest version and tried again but same result, it’s still not working :/
    I’ve also tried on different web browsers

    Thread Starter alexis888

    (@alexis888)

    Hey @rynald0s and @kbassart , any idea where this issue could be coming from ?
    Thanks

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @alexis888. As a next step, I recommend conflict testing following this guide – https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    If that doesn’t help, please share your system report with me. You can find it by going to WooCommerce > Status > Get system report and then click Copy for support to be able to paste it in your reply.

    Thread Starter alexis888

    (@alexis888)

    Hello @drwpcom
    thanks for your answe.

    I just wanted to let you know I didn’t have time to check yet as I have more urgent projects to put in production but I will take a look hopefully before the end of the week or next week at last.

    Thread Starter alexis888

    (@alexis888)

    Hello @drwpcom ,
    I finally had time to try to debug this issue with no luck. I’ve tried disabling all plugins except WooCommerce and switching to default Twenty Twenty theme but Geolocation still doesn’t work.

    I’m using a VPN (either Nord VPN or Opera’s native VPN feature) to connect on a Norwegian server so prices should be displayed without VAT but they are not. And when I get to the cart page my default shipping destination in the shipping calcultor is set to France (where I am actually from).

    I thought it could have been my caching pluging (Swift Lite) that was causing the issue but it doesn’t seem to be.
    I don’t get it, maybe I’m doing something wrong or have something set up wrong in WooCommerce.

    Here is the Status report and let me know if you’d like to have access to the website. I’ve created a staging one so we can mess around with it as much as we want to solve this issue !

    Thank you

    
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WordPress address (URL): https://8cb4-c01ce81bedb9.wptiger.fr
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WooCommerce Support: ?

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Archive Template: Votre thème a un fichier woocommerce.php
vous ne serez pas en mesure de substituer le modèle personnalisé woocommerce/archive-product.php étant donné que woocommerce.php a la priorité sur archive-product.php. Ceci vise à prévenir les problèmes d’affichage.

Overrides: vigor/woocommerce/cart/cart-empty.php
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vigor/woocommerce/myaccount/form-lost-password.php
vigor/woocommerce/myaccount/my-address.php
vigor/woocommerce/myaccount/my-orders.php
vigor/woocommerce/product-searchform.php
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vigor-child/woocommerce/single-product/tabs/description.php
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### Action Scheduler ###

Terminé: 61
Oldest: 2020-09-07 09:20:22 +0200
Newest: 2020-10-02 09:38:19 +0200
    Thread Starter alexis888

    (@alexis888)

    And I’m still having the same kind of MaxMind log issues mentionned in my first message when I go to WooCommerce > Status > logs

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @alexis888. Stepping back a bit, have you integrated Maxmind Geolocation as explained in the documentation here?

    Thread Starter alexis888

    (@alexis888)

    Hey @drwpcom , off course I did yes. I just generated a new key though and geolocation seems to work now. Weird.

    Now I have a caching problem though. When I’m connected to let’s say USA and check a product page using Chrome Incognito mode, the price is displayed without VAT (that’s what I want).
    Then if I close Chrome browser, disable my VPN (so I’m connected in France), and check in incognito mode again, or in another browser I never use (so don’t have browser cache for this product page), I’m still seeing the price without VAT. I assume that’s because my page is cached in my cache plugin (Swift) and so will be served to clients regarless of where they are connected from ?

    Do you recommend to exclude all product pages from Swift ? Or should I used the Geolocation with cache support feature (with that ugly ?v=7516fd43adaa in the URL) ?

    Thank you !

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @alexis888. Good to hear that geolocation is now working in your store!

    We have a guide for configuring caching plugins here – https://docs.woocommerce.com/document/configuring-caching-plugins/.

    It sounds like you may be displaying prices with/without VAT on the product page based on geolocation. In that case, you may need to exclude the product pages from caching as well. Swift support could provide more definitive guidance than I can for their plugin, but it does sound to me like you are coming across a caching issue and will need to change some settings to resolve it. You may want to test the different options or consult with Swift for the best way forward. Good luck!

    Thread Starter alexis888

    (@alexis888)

    Thanks for the heads up ! I’ll get in touch with Swift then.
    Best regards

Viewing 13 replies - 1 through 13 (of 13 total)
  • The topic ‘Geolocation not working – IP issues ?’ is closed to new replies.