• Hi,
    seem that this plugin have some issue with the latest WP version. I’m using 1.13.6.200415 of this plugin with Woocommerce 4.0.1 and WP 5.4
    So, with the plugin active the German country was not present in the basket shipping calculation costs BUT this country is included in the Woocommerce list of countries where we can sell and ship. If I disabled the plugin this country is present in the list.
    Is there someone that had the same behaviour? Why only for the German country!?!?
    Many thanks

Viewing 1 replies (of 1 total)
  • Plugin Author Diego

    (@daigo75)

    The issue you describe could be due to a conflict. The EU VAT Assistant doesn’t filter or alter the list of countries anywhere. There isn’t any code, anywhere, that does that. Our solution also doesn’t include any country-specific behaviour, and can’t possibly affect Germany (or any other given country).

    Generally speaking, the fact that disabling a plugin apparently fixes an issue doesn’t imply that such plugin is the direct cause of the issue. It just indicates that its presence is a contributing factor (i.e. that there is “something” that doesn’t work as it should when that plugin is enabled).

    The easiest way to isolate the cause of the issue is to go by exclusion, disabling all other plugins (except the EU VAT Assistant and WooCommerce), switching to a basic theme, to exclude custom code as well. After that, enabling those elements again, one by one, will allow to see which one is not working properly with the EU VAT Assistant enabled.

    If you got a support plan for the plugin, we can also investigate the issue for you. In such case, you can contact us via our contact form, at https://aelia.co/contact, and we will send you further instructions.

Viewing 1 replies (of 1 total)
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