Get From/Sender name is not valid after plugin update

  • I was using this plugin and the latest update v2.3 broke sending. I am using the Postal SMTP server, my own hosted site, and now I get SMTP 530 errors with “From/Sender name is not valid”. It looks like the FROM: email is set to “<[email protected]>” without having a name specified, thus the SMTP server says it’s invalid. I dumped this plugin and switched to Easy WP SMTP and it works fine.

    Test emails fail in the same way.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support M Haseeb

    (@haseeb0001)

    @bsabalaskey Hi,

    I hope you are doing well.

    We are looking into it, can you please activate the plugin again and provide us the Diagnostic test report of Post SMTP? so I can diagnose this issue and fix it asap?

    Sorry for the inconvinence.

    Thanks

    Thread Starter bsabalaskey

    (@bsabalaskey)

    I am running a live server and cannot afford to break it again plus spend the time debugging. You will need to setup your own environment to test. And I have a working setup again with another plugin.

    Plugin Support M Haseeb

    (@haseeb0001)

    @bsabalaskey Thanks for your response, yes, we are already reproducing this on our staging websites, and we will update it soon.

    Thanks

    @haseeb0001 same problem here. I am really getting reluctant to use post smtp, because it feels like there is a new bug all the time. But I love it, it’s a great plugin….

    Plugin Support M Haseeb

    (@haseeb0001)

    @netzmaedchen We are working on it and will release the updated version asap.

    Thanks

    Plugin Support M Haseeb

    (@haseeb0001)

    @netzmaedchen

    We have released the fixed version; please update the plugin to 2.3.1, test it, and let me know.

    Thanks

    @haseeb0001 not working. Still the reply to is the sender address and not what was expected. Rolled back to 2.2.3 :-/

    Plugin Support M Haseeb

    (@haseeb0001)

    @netzmaedchen, Thanks for updating and helping us; we are working on it and will get back to you asap.

    Thanks

    Thread Starter bsabalaskey

    (@bsabalaskey)

    That updates break the fundamental functionality of this plugin indicate poor quality control and/or code. I will not be using this plugin.

    Plugin Support M Haseeb

    (@haseeb0001)

    @bsabalaskey

    I hope you are doing well. Thank you for sharing your experience with us. It’s sad to hear that you had to face challenges after the update. We understand your concern, and our support and development team is on high alert, and we fixed the issue yesterday. You can update to get the problem fixed on your end.

    Our team is working hard to make the current plugin more stable and secure as per the latest standards. We are also improving our QA process for this product to avoid such issues as much as possible in the future.

    We have planned some new features and improvements in the roadmap, which will give you more control over this plugin.

    Your input and suggestions will add significant value during this transition.

    Thanks and regards, Support Team – WPExperts

Viewing 10 replies - 1 through 10 (of 10 total)
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