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Resolved

(@coinauctionshelp)

Yesterday I started getting timeout errors when I tried to do an order or add or update a product using woocommerce. I deactivated all plugins but woo and all plugins and themes are updated. I started using storefront, but I continue to have trouble with clicking on orders and updating or adding products. It looses connection then goes to “oop… ” 404 page.
You can navigate the site normally as a customer but in the dashboard you can’t and it just started doing this.

Status Report:


### WordPress Environment ###

WordPress address (URL): https://portsmouthcoinshop.com
Site address (URL): https://portsmouthcoinshop.com
WC Version: 5.5.1
REST API Version: ? 5.5.1
WC Blocks Version: ? 5.5.1
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.1
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.21
PHP Post Max Size: 256 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.27-MariaDB-log
Max Upload Size: 248 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.1
WC Database Prefix: wp_
Total Database Size: 265.63MB
Database Data Size: 204.95MB
Database Index Size: 60.68MB
wp_woocommerce_sessions: Data: 15.42MB + Index: 0.57MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 2.32MB + Index: 1.06MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 15.37MB + Index: 10.12MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 3.52MB + Index: 3.03MB + Engine InnoDB
wp_ac_email_templates_lite: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_ac_guest_abandoned_cart_history_lite: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_ac_sent_history_lite: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.25MB + Index: 0.17MB + Engine MyISAM
wp_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_duplicator_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_failed_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_carts: Data: 0.38MB + Index: 0.02MB + Engine MyISAM
wp_mailchimp_jobs: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_newsletter: Data: 1.52MB + Index: 0.23MB + Engine InnoDB
wp_newsletter_emails: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
wp_newsletter_sent: Data: 7.52MB + Index: 5.03MB + Engine InnoDB
wp_newsletter_stats: Data: 10.52MB + Index: 3.03MB + Engine InnoDB
wp_newsletter_user_logs: Data: 0.31MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 3.53MB + Index: 0.28MB + Engine MyISAM
wp_postmeta: Data: 103.21MB + Index: 27.92MB + Engine MyISAM
wp_posts: Data: 16.69MB + Index: 2.42MB + Engine MyISAM
wp_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rsssl_csp_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.23MB + Index: 0.08MB + Engine InnoDB
wp_social_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.46MB + Index: 0.83MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_usermeta: Data: 8.93MB + Index: 1.85MB + Engine MyISAM
wp_users: Data: 0.17MB + Index: 0.13MB + Engine MyISAM
wp_wcpdf_invoice_number: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.31MB + Index: 0.18MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 2.49MB + Index: 1.80MB + Engine MyISAM
wp_wc_order_stats: Data: 0.89MB + Index: 0.54MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.30MB + Index: 0.31MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 0.48MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 1.52MB + Index: 0.17MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.41MB + Index: 0.13MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcact_auction: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_yith_wcact_fee: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcact_watchlist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

### Post Type Counts ###

attachment: 11632
customize_changeset: 13
elementor_library: 1
feedback: 11
jetpack_migration: 2
jp_img_sitemap: 11
jp_img_sitemap_index: 2
jp_sitemap: 2
jp_sitemap_master: 2
jp_vid_sitemap: 2
nav_menu_item: 9
page: 15
post: 13
product: 4932
revision: 1149
shop_coupon: 5
shop_order: 11924
shop_order_refund: 64
woocommerce_offer: 492

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (5) ###

Duplicator: by Snap Creek – 1.4.2
Offers for WooCommerce: by Angell EYE – 2.3.3
WooCommerce Blocks: by Automattic – 5.5.1
WooCommerce: by Automattic – 5.5.1
Wordfence Security: by Wordfence – 7.5.4

### Inactive Plugins (36) ###

Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.8.8
Add Expires Headers & Optimized Minify: by Passionate Brains – 2.3
Advanced Coupons for WooCommerce Free: by Rymera Web Co – 1.4.3
Akismet Anti-Spam: by Automattic – 4.1.10
Angell EYE Updater: by Angell EYE – 2.0.16
Classic Editor: by WordPress Contributors – 1.6
GA Google Analytics: by Jeff Starr – 20210211
Hummingbird Pro: by WPMU DEV – 3.0.1
Invisible reCaptcha: by Mihai Chelaru – 1.2.3
Jetpack: by Automattic – 9.9
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
Newsletter: by Stefano Lissa & The Newsletter Team – 7.2.1
Newsletter - Addons Manager: by The Newsletter Team – 1.1.4
Newsletter - Extended Composer Blocks: by The Newsletter Team – 1.3.4
Newsletter - Facebook: by The Newsletter Team – 4.0.9
Newsletter - WooCommerce: by The Newsletter Team – 1.6.8
Nextend Social Login: by Nextendweb – 3.0.28
PayPal PLUS for WooCommerce: by Inpsyde GmbH – 2.2.1
Really Simple SSL: by Really Simple Plugins – 5.0.2
Really Simple SSL pro: by Really Simple Plugins – 5.0
Site Kit by Google: by Google – 1.36.0
Smush Pro: by WPMU DEV – 3.8.7
Tiered Price Table for WooCommerce: by Kolya Lukin – 4.0.0
W3 Total Cache: by BoldGrid – 2.1.5
WooCommerce Grid / List toggle: by jameskoster – 1.2.1
WooCommerce Payments: by Automattic – 2.7.0
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.2
WooCommerce PayPal Payments: by WooCommerce – 1.3.2
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.0
WooCommerce Shipping & Tax: by WooCommerce – 1.25.17
WooCommerce Shipping Label (BASIC): by WebToffee – 2.3.6
Woocommerce Table Rate Shipping: by JEM Plugins – 2.1.1
Woo Discount Rules: by Flycart – 2.3.7
WPMU DEV Dashboard: by WPMU DEV – 4.11.1
YITH Auctions for WooCommerce Premium: by YITH – 2.1.0
YITH WooCommerce Compare: by YITH – 2.5.3

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: auction (auction)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #23 - /
Cart: #24 - /cart/
Checkout: #25 - /checkout/
My account: #26 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Storefront
Version: 3.7.0
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 31
Oldest: 2021-07-15 19:54:32 +0000
Newest: 2021-07-16 00:07:44 +0000

Pending: 1
Oldest: 2021-07-16 18:28:10 +0000
Newest: 2021-07-16 18:28:10 +0000

### Status report information ###

Generated at: 2021-07-16 00:42:43 +00:00

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support Cara
(@dcka)

3 years, 4 months ago

Hi @coinauctionshelp,

First, thank you for already sharing your site’s System Status Report with us!

Second, are you still getting timeout errors? That may be from the rather low PHP Time Limit on your site of 60. Can you please ask your hosting provider about increasing that to at least 300?

Next, for the 404 errors, can you go to Settings > Permalinks and click on “Save Changes”? You don’t have to make any change. You just need to click the button.

Please give my suggestions a go, and see if it helps!

Plugin Support abwaita a11n
(@abwaita)

3 years, 4 months ago

Hi @coinauctionshelp,

It’s been a while, so we were checking if you were able to make some progress with the issue based on the above info.

Kindly keep us posted.
Thanks.

Plugin Support abwaita a11n
(@abwaita)

3 years, 4 months ago

Hi,
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

If you have further questions, please feel free to open a new topic.

Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Getting 404 Errors When Clicking Admin Panel Links’ is closed to new replies.