Getting 500 error while trying to create PDF

  • Resolved Lisa Thompson

    (@lisaweb)


    7 years, 7 months ago

    Thank you for offering this wonderful plugin! Only problem is, when I click to create a PDF, it hangs for a few seconds, and then I get a 500 page error. Any ideas? I’ve tried deleting & reinstalling the plugin, and I’ve also double-checked the file permissions. I can also give you a link to a page on my site, if you’d like to see the error in action. Thanks for any help you can provide!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Lisa Thompson

    (@lisaweb)

    Here is the error I am getting in the error log:

    PHP Fatal error: Call to undefined function iconv() in /home/***/public_html/wp-content/plugins/pdf-print/mpdf/mpdf.php on line 13955

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Thank you for contacting us.

    Could you please provide a link to the page where the problem occurs? For more convenience, you can do it via our Help Center (https://support.bestwebsoft.com/) in order to receive a faster reply.

    Sincerely,
    BestWebSoft Support Team

    Thread Starter Lisa Thompson

    (@lisaweb)

    Nevermind – figured out that I didn’t have iconv enabled on my server. All fixed now. Thanks!

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Thank you for your reply. We are glad that you have found the solution. Feel free to contact our support team with any questions in future.

    Sincerely,
    BestWebSoft Support Team

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Getting 500 error while trying to create PDF’ is closed to new replies.