Getting a double WP Dashboard

  • Resolved thepeoplesmovies

    (@thepeoplesmovies)


    3 years, 8 months ago

    Hi there
    yesterday I posted on the forums when I log into wordpress, the dashboard comes up double, first i didn’t know what to do, then I deactivated the plugins, it was Jetpack was causing the problem, can anyone help out and advice what I can do ?

    thanks in advance

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Jen H. (a11n)

    (@jenhooks)

    Hey @thepeoplesmovies,

    Apologies for the delay in following up with you on this. We’re working through a bit of a backlog.

    Was Jetpack the only plugin you had active at the time? If this were a Jetpack issue, we’d certainly be getting hundreds of reports of it around this same time, which we’re not seeing. So, I’m wondering if it is your theme conflicting with Jetpack?

    You can test this by temporarily activating one of the WordPress default themes and activate Jetpack. However, I do see that Jetpack is properly connected on your site now, so perhaps you sorted this out already?

    Let us know!

    Thread Starter thepeoplesmovies

    (@thepeoplesmovies)

    hi there

    everything seems to be fine now, Ive been running the same theme for about 3 years never had a problems I do keep everything updated, the problem came just after the last jetpack update, everything is good now

    thanks for reply
    paul

    Plugin Contributor Jen H. (a11n)

    (@jenhooks)

    Hey Paul! Thanks for the update. Let us know if it happens again, sound good?

    I’m going to mark this thread as resolved now, but feel free to reach back out if you still need us.

    Cheers!

    Thread Starter thepeoplesmovies

    (@thepeoplesmovies)

    hi there

    unfortunately the problem has returned, this time I tried with some default themes that come with wordpress they all give the double dashboard

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi @thepeoplesmovies,

    I trust this issue reoccurs when Jetpack is active, am I correct?

    If that’s so, I’d like to run some more tests with you on your site to try to figure out what’s happening. Could you contact us via this contact form and mention this thread?

    Thanks a lot!

    Thread Starter thepeoplesmovies

    (@thepeoplesmovies)

    That was the first time it went double when I first reported it, it seems to come and go, it went ok and today it’s back to double

    Plugin Contributor Dan (a11n)

    (@drawmyface)

    I see you contacted us via the contact form, and found the issue was caused by the WP Security plugin, so I’m going to mark this thread as resolved. You can continue to reply to the support emails if you need further help.

Viewing 7 replies - 1 through 7 (of 7 total)
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