Getting a lot of downtime in the past 60+ days

  • Resolved Rok

    (@pletershek)


    5 years, 5 months ago

    Hi,

    I’ve been scratching my head over this problem for the past months and I’ve been doing lots of research and talked over support tickets with my hosting provider but no luck, that is why I have decided to my problem here…

    PROBLEM:According to Downtime Monitoring by Jetpack my website is unreachable 2x-4x a day, every day, for the past few months. The downtime lasts from few minutes to an hour. I cannot figure why and how this happened. No major change on the site was made.

    I will try to explain about the site as much as possible, so here is a little index:
    1. Background (about WP & plugins)
    2. Current status (WP version, plugins, etc…)
    3. What did the hosting provider say
    …

    1. Background (about WP & plugins)
    The website is running since 2012, peak months have over 15.000 unique visitors, never had any downtimes…

    2. Current status (WP version, plugins, etc…)
    a.) Server status:
    – Shared hosting
    Disk usage: 8.7 GB / 16 GB
    Physical memory usage: 137,78 MB / 6 GB
    Number of Processes: 3 / 400
    Bandwith: unlimited
    Current CPU Usage 0 / 100

    b.) WP Status:
    Wordpress version 5.2.3
    Php version: 5.3, I need to update it soon to 7.x

    Used plugins: (Every plugin is updated to latest version that is compatibile to wordpress 5.2.3)
    – Add from server
    – Advanced iFrame Pro
    – Akismet
    – All in one seo pack
    – AMP
    – Author Category
    – Captcha
    – Flamingo
    – GDPR cookie consent
    – Inclue Me
    – Insert Header and Footers
    – Jetpack
    – Pin it button
    – Pretty links
    – Simple light box
    – Slider Revolution
    – TinyMCE Advanced
    – UpradrftPlus
    – VaultPress
    – Wp User Avatar
    – WPS Hide Login
    Theme: From themeforest

    3. What did the hosting provider say

    A.)The hostin provider said I am getting thousands of requests over
    xmlrpc.php, like:
    115.28.212.181 – – [16/Aug/2019:02:23:53 +0200] “POST /xmlrpc.php HTTP/1.1” 301 249 “-” “Apache-HttpClient/4.5.2 (Java/1.8.0_151)”
    115.28.212.181 – – [16/Aug/2019:02:23:54 +0200] “POST /xmlrpc.php HTTP/1.1” 301 249 “-” “Apache-HttpClient/4.5.2 (Java/1.8.0_151)”

    They advised to remove the xmlprc.php file.
    I have blocked the xmlprc.php file with the following code:
    # Block WordPress xmlrpc.php requests
    <Files xmlrpc.php>
    order deny,allow
    deny from all
    allow from 213.229.x.x
    </Files>
    # END OF BLOCK
    -> IT DID NOT HELP.

    B.) Then the hosting provider said that the reason could be that ”too many bots are checking my site”
    and making fake trafic… e.g.
    Ahrefs, mj12bot.com etc.

    What could I do about this? I told the service provider those bots are good bots and they checked my server limitations and they were never reached… So I think this is not it.

    c.) Last time I got a downtime message from jetpack I have visited my site and got error 503.
    The provider said that eror 503 means I have reached the server limit, but there was hardly any visitors and I did not made any updates at that time, nor posted anything…
    So the hosting provider said I should check the wp-cron.php and make proper cron jobs in cpanel tool. But I do not have any special cron jobs, just one, simple on every few days.
    Then they said I should also check the admin-ajax.php and maybe disable it..
    They also said again that there are no system limitations reached and I should try this..

    Any advice? Thanks for reading…

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator James Huff

    (@macmanx)

    Honestly, it sounds like you may need a new hosting provider, there seem to be throwing out unrelated excuses to probably cover for an oversold server.

    We have some recommended hosting providers at https://www.ads-software.com/hosting/

    And instructions for moving WordPress at https://www.ads-software.com/support/article/moving-wordpress/

    Thread Starter Rok

    (@pletershek)

    Any other idea?

    Moderator James Huff

    (@macmanx)

    Not really, no. I’d recommend asking your hosting provider for an analysis of the situation, but they seem to be giving you the run-around via unrelated common concerns.

    Thread Starter Rok

    (@pletershek)

    I have currently fixed the issue by connecting the Vaultpress plugin over SSH access.

    For the past few weeks I am no longer experiencing any downtime.
    The current concern that is still there is the site loading since it dramatically decresed in the past year or two, but thats a topic for another forum category.

    Kind regards,

    Rok

Viewing 4 replies - 1 through 4 (of 4 total)
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