Getting access via new phone
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I lost my phone. I got a new phone and added google authenticator onto it. How do I add my site back to google authenticator, it asks for a QR code or a key?
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There are two ways to access your site:
Simple Solutions(Recommended):
a. If Backup method Configured:
You can use the Backup method i.e. Security Questions(KBA) to log in.b. If Backup method not configured:
1. Log into https://auth.miniorange.in with your miniOrange credentials.
2. Navigate to 2-Factor Authentication-> Configure 2FA.
3. Configure an authentication method from KBA(Security Questions), miniOrange Qr Authentication, miniOrange Soft Token and miniOrange Push Notification.
4. Log into your WordPress website with the new authentication method.Other Solution(Requires FTP Access):
You can follow these steps to gain immediate access to your site:
1. Open your WordPress folder where you have all the files.
2. Open wp-content->plugins. You will see miniorange-2-factor-
authentication folder.
3. Rename the folder(Do not change anything else). It will deactivate the plugin.
4. Now login to your site and click on Plugins->Installed Plugins.
5. Click on Activate and setup the Two Factor Authentication.If you need any assistance you can mail us through support form in the plugin. You can also directly mail us at [email protected].
Thank You.
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