Getting an error after migrating to WP Engine

  • Resolved Alicia St Rose

    (@laughhearty)


    5 years, 8 months ago

    Hi!

    I have this plugin installed and it’s working fine on my SiteGround remote server and my local machine. But, when I migrate to WP Engine, the admin disappears and I get this error:

    Parse error: syntax error, unexpected end of file in /nas/content/live/uadotcomv2/wp-content/plugins/formidable/classes/models/FrmReviews.php on line 69

    WP Engine has just upgraded to PHP 7.2. I even downgraded back to PHP 7.0 and the error persisted.

    Deactivating the plugin brought the admin back.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Njones35

    (@njones35)

    Hi Alicia,
    Sorry you’re having trouble with this – I’ll do my best to help you get this resolved.

    I don’t think your hosting provider or PHP version should be a concern. I’ve got Formidable running on a couple of WP Engine powered sites on PHP 7.2 without any issue. I double checked everything on those sites only a few days ago because of WP Engine PHP update emails.

    It looks like there might be another plugin or maybe a theme on your site interfering with Formidable and causing this issue.

    Could you please go through the following steps to find the source of the conflict?
    https://formidableforms.com/knowledgebase/what-plugins-are-known-to-cause-conflicts/#kb-how-to-find-a-conflict

    If that doesn’t help, would you please open a ticket in our helpdesk? https://formidableforms.com/new-topic/

    You’ll get faster responses there, and our whole team will see your message too.

    Thread Starter Alicia St Rose

    (@laughhearty)

    Hi!
    I’m not able to leave a support ticket on the link because my support has expired. This is a free version of the plugin for a client.

    I’ve turned off all plugins and the theme.

    When I turn on JUST the formidable plugin I still get the error. Only happening on WP Engine.

    Plugin Support Njones35

    (@njones35)

    Can you please open a bug report ticket – you can still do this even with expired support.

Viewing 3 replies - 1 through 3 (of 3 total)
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