• Resolved wpreceiver

    (@wpreceiver)


    Hi,

    We’re getting this error for editor user roles and some functions are not working for editor users. These are custom editor user roles.

    No class named Redux_Extension_customizer exists. Please verify your extension path.

    Even I tried using

    Please advise on this. Also, we have a Publishpress Capabilities plugin and a Member plugin for user management.

    Thanks in advance

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Kev Provance

    (@kprovance)

    First, please switch to a base WordPress theme, like Twenty Twenty Three.

    Please disable all plugins but Redux. Switch to the ‘editor’ account and see if the issue occurs.

    Switch back to the admin account. Enable one plugin, switch to the ‘editor’ account, and see if the error occurs. Repeat this process until you are able to identify the offending plugin and report back.

    I also need to know the step you took within your site to cause this message. Sometimes plugins or theme still using Redux v3 cause this conflict and we must determine which one before processing.

    Plugin Author Kev Provance

    (@kprovance)

    Here is a better alternative; install this plugin: https://www.ads-software.com/plugins/redux-developer-mode-disabler

    I understand it has an outdated notice, and I’m working on getting access to fix it. It’s a few lines of code that disables Redux’s dev_mode argument and will stop the display of that message. There are no security or incompatibility issues.

    The reason the message occurs is that either the theme or plugin is using an older version of Redux embedded in the project and used a filter to disable customizer support (not the correct way to do it, I should add). The v4 plugin will override that old version but will cause that message you are reporting to appear while Redux’s dev_mode is set to true (it should’ve been set to false before the developer released their project). The reason for the message is to catch the improper use of extensions built for Redux by other developers who are doing it wrong and are designed to appear only while dev_mode is enabled.

    Since we don’t know which plugin or theme is causing the issue, and since the issue isn’t an error that crashes the site, it’s easier to install the aforementioned plugin and simply get rid of the notice. Even if we knew which plugin or theme was the culprit, the developer would have to fix their own code, and isn’t something I could do anyway. Ideally, they should update Redux, but many seem resistant to the idea, so I no longer push it.

    Good luck.

    Thread Starter wpreceiver

    (@wpreceiver)

    Hi @kprovance

    I installed the plugin and that resolved the issue. If you can update the plugin would be great and highly appreciated.

    Best regards

    Plugin Author Kev Provance

    (@kprovance)

    There’s nothing for me to update. You’ll have to contact whoever is using Redux in their project, whether it’s a plugin or theme, and ask them to set dev_mode to false. I have no control over how developers are using Redux.

Viewing 4 replies - 1 through 4 (of 4 total)
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