Getting error backing up to dropbo: WARNING: Could not look up the file session.

  • Resolved sgpark

    (@sgpark)


    4 years, 8 months ago

    It’s been happening for the past 3 days.
    This is the series of errors in the logs:

    WARNING: Could not look up the file session.
    WARNING: Job restarts due to inactivity for more than 5 minutes.
    ERROR: Aborted by user!

    There was no action taken on my side to abort the job.

    I reauthenticated with Dropbox to make sure the error wasn’t with an expired authentication. Plugin and WordPress are both up to date.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    @sgpark
    hmm normally this warning mean Dropbox server response error tag value other, please help me try to increase Maximum number of retries for job steps to about 5 in BackWPUp -> Settings -> Jobs.

    Thank you!

    Thread Starter sgpark

    (@sgpark)

    Latest log

    [13-Mar-2020 10:55:49] 1. Try to send backup file to Dropbox …
    [13-Mar-2020 10:55:50] Authenticated with Dropbox of user: XXXXXXXX
    [13-Mar-2020 10:55:50] Uploading to Dropbox …
    [13-Mar-2020 10:55:50] Beginning new file upload session
    [13-Mar-2020 11:00:55] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [13-Mar-2020 11:00:55] 1. Try to send backup file to Dropbox …
    [13-Mar-2020 11:00:56] Authenticated with Dropbox of user: XXXXXXXX
    [13-Mar-2020 11:00:56] Uploading to Dropbox …
    [13-Mar-2020 11:00:56] Beginning new file upload session
    [13-Mar-2020 11:03:28] WARNING: Could not look up the file session.
    [13-Mar-2020 11:06:23] WARNING: Could not look up the file session.
    [13-Mar-2020 11:08:38] WARNING: Could not look up the file session.
    [13-Mar-2020 11:12:01] /home/XXXXXXXX/public_html/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (55) select/poll returned error
    [13-Mar-2020 11:12:04] 2. Try to send backup file to Dropbox …
    [13-Mar-2020 11:12:05] Authenticated with Dropbox of user: XXXXXXXX
    [13-Mar-2020 11:12:05] Uploading to Dropbox …
    [13-Mar-2020 11:18:08] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [13-Mar-2020 11:18:08] 3. Try to send backup file to Dropbox …
    [13-Mar-2020 11:18:09] Authenticated with Dropbox of user: XXXXXXXX
    [13-Mar-2020 11:18:09] Uploading to Dropbox …
    [13-Mar-2020 11:23:11] /home/XXXXXXXX/public_html/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (55) select/poll returned error
    [13-Mar-2020 11:23:11] WARNING: Signal “SIGTERM” (Termination signal) is sent to script!
    [13-Mar-2020 11:23:11] WARNING: Signal “SIGTERM” (Termination signal) is sent to script!
    [13-Mar-2020 11:23:13] 4. Try to send backup file to Dropbox …
    [13-Mar-2020 11:23:13] Authenticated with Dropbox of user: XXXXXXXX
    [13-Mar-2020 11:23:13] Uploading to Dropbox …
    [13-Mar-2020 11:25:51] WARNING: Could not look up the file session.
    [13-Mar-2020 11:28:36] /home/XXXXXXXX/public_html/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (55) select/poll returned error
    [13-Mar-2020 11:28:38] 5. Try to send backup file to Dropbox …
    [13-Mar-2020 11:28:38] Authenticated with Dropbox of user: XXXXXXXX
    [13-Mar-2020 11:28:39] Uploading to Dropbox …
    [13-Mar-2020 11:33:16] /home/XXXXXXXX/public_html/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (55) select/poll returned error
    [13-Mar-2020 11:33:17] 6. Try to send backup file to Dropbox …
    [13-Mar-2020 11:33:18] Authenticated with Dropbox of user: XXXXXXXX
    [13-Mar-2020 11:33:18] Uploading to Dropbox …
    [13-Mar-2020 11:36:59] WARNING: Could not look up the file session.
    [13-Mar-2020 11:42:32] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [13-Mar-2020 11:45:24] /home/XXXXXXXX/public_html/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (55) select/poll returned error
    [13-Mar-2020 11:45:25] 7. Try to send backup file to Dropbox …
    [13-Mar-2020 11:45:26] Authenticated with Dropbox of user: XXXXXXXX
    [13-Mar-2020 11:45:26] Uploading to Dropbox …
    [13-Mar-2020 11:48:17] /home/XXXXXXXX/public_html/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (55) select/poll returned error
    [13-Mar-2020 11:48:19] 8. Try to send backup file to Dropbox …
    [13-Mar-2020 11:48:19] Authenticated with Dropbox of user: XXXXXXXX
    [13-Mar-2020 11:48:20] Uploading to Dropbox …
    [13-Mar-2020 11:52:35] /home/XXXXXXXX/public_html/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (55) select/poll returned error
    [13-Mar-2020 11:52:37] 9. Try to send backup file to Dropbox …
    [13-Mar-2020 11:52:38] Authenticated with Dropbox of user: XXXXXXXX
    [13-Mar-2020 11:52:38] Uploading to Dropbox …
    [13-Mar-2020 11:55:56] WARNING: Could not look up the file session.
    [13-Mar-2020 12:01:14] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [13-Mar-2020 12:06:21] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [13-Mar-2020 12:11:00] /home/XXXXXXXX/public_html/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (55) select/poll returned error
    [13-Mar-2020 12:11:02] 10. Try to send backup file to Dropbox …
    [13-Mar-2020 12:11:03] Authenticated with Dropbox of user: XXXXXXXX
    [13-Mar-2020 12:11:03] Uploading to Dropbox …
    [13-Mar-2020 12:16:16] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [13-Mar-2020 12:16:16] 11. Try to send backup file to Dropbox …
    [13-Mar-2020 12:16:17] Authenticated with Dropbox of user: XXXXXXXX
    [13-Mar-2020 12:16:17] Uploading to Dropbox …
    [13-Mar-2020 12:22:22] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [13-Mar-2020 12:22:22] 12. Try to send backup file to Dropbox …
    [13-Mar-2020 12:22:23] Authenticated with Dropbox of user: XXXXXXXX
    [13-Mar-2020 12:22:23] Uploading to Dropbox …
    [13-Mar-2020 12:23:36] WARNING: Could not look up the file session.
    [13-Mar-2020 12:27:52] /home/XXXXXXXX/public_html/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (55) select/poll returned error
    [13-Mar-2020 12:27:54] ERROR: Step aborted: too many attempts!
    [13-Mar-2020 12:27:54] One old log deleted
    [13-Mar-2020 12:27:54] ERROR: Job has ended with errors in 5579 seconds. You must resolve the errors for correct execution.

    Plugin Support happyAnt

    (@duongcuong96)

    @sgpark
    please forward this issue:(55) select/poll returned error to your hoster, this related to a server issue.
    Hope that can help and please update me about this after you contacted the hoster.

    Plugin Support happyAnt

    (@duongcuong96)

    @sgpark

    since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re still having problems, feel free to let us know ;),

    Btw, If you find BackWPUp is useful for you, we would really appreciate. if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support ??
    https://www.ads-software.com/support/plugin/backwpup/reviews/

    Hi there,
    Issue:
    WARNING: Could not look up the file session.
    ERROR: Uploaded file size and local file size don’t match.

    I’m getting the same issue. Please have a look at the log. This wasn’t an issue before. I’ve recently changed the backup to ZIP since the TAGZ was giving me “File name too long issue”. ZIP fixed it, but I’m getting the below issues.

    Can you help me?

    Beginning new file upload session
    [02-Jul-2020 06:20:58] WARNING: Could not look up the file session.
    [02-Jul-2020 06:22:11] Finishing upload session with a total of 187 MB uploaded
    [02-Jul-2020 06:22:21] WARNING: The file could not be uploaded.
    [02-Jul-2020 06:22:21] ERROR: Uploaded file size and local file size don’t match.
    [02-Jul-2020 06:22:26] 2. Try to send backup file to Dropbox …
    [02-Jul-2020 06:22:28] Authenticated with Dropbox of user: XXXXX
    [02-Jul-2020 06:22:28] Uploading to Dropbox …
    [02-Jul-2020 06:22:29] One old log deleted
    [02-Jul-2020 06:22:29] ERROR: Job has ended with errors in 252 seconds. You must resolve the errors for correct execution.

    • This reply was modified 4 years, 4 months ago by rzurxn. Reason: Pasted the wrong LOG. Sorry
    Plugin Support happyAnt

    (@duongcuong96)

    @rzurxn
    sorry I did not receive your issue, please take a look here for a solution: https://www.ads-software.com/support/topic/warning-could-not-look-up-the-file-session/
    I hope it could help ^^

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Getting error backing up to dropbo: WARNING: Could not look up the file session.’ is closed to new replies.