Getting Error: "Please match the requested format"

  • Hello,

    Wondering if you can shed some light…
    I have about 25 customers logging into my site successfully with their email address as username – except for one – the form won’t accept his email and delivers the error “Please match the requested format”.

    The only difference I can see between his and other emails is that his has more characters.

    No problem logging him in at the wordpress login page.

    Any idea as to what could be causing this?

    Thanks,
    Lynn

    https://www.ads-software.com/plugins/flexible-frontend-login/

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