Getting Some Email Notifications but Not All

  • getgolfed

    (@getgolfed)


    4 years ago

    Over the last few weeks I have had 10+ clients contact us and say that they submitted a form even though we never received notification that it was submitted. We are receiving email notifications for some of them but obviously not all of them. Any idea what would cause us to get notification for some submissions but not others? I absolutely need to know when the form is submitted. I am using a @therouteexchange.com addresses for the From: field in the mail settings….

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins and theme do you use on the site?

    Thread Starter getgolfed

    (@getgolfed)

    Schema by MyThemeShop. There are a lot of plugins running.

    Thread Starter getgolfed

    (@getgolfed)

    Still having this same issue. Active plugins are below…

    301 Redirects
    AMP
    Autoptimize
    Contact Form 7
    Display Categories Widget
    External Links
    Fast Secure Contact Form
    Flamingo
    Glue for Yoast SEO & AMP
    MyThemeShop Theme/Plugin Updater
    Newsletter, SMTP, email marketing and Subscribe forms by Sendinblue
    NextScripts: Social Networks Auto-Poster
    Participants Database
    Scripts-to-Footer
    Smush
    WP-CopyProtect
    Yoast SEO

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Try switching to the default theme, deactivating all plugins excluding Contact Form 7 and Flamingo, and clearing all cache data.

    Why you are advised to deactivate plugins and switch to the default theme.

    Thread Starter getgolfed

    (@getgolfed)

    So completely deconstruct the website and remove all other functionality so that this will work properly? That isn’t happening. I can’t go to a different theme and operate without some of the other plugins listed

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Getting Some Email Notifications but Not All’ is closed to new replies.