Getting Two mails for same form

Hey @imbabosco – Thanks for reaching out!

When you have sometime, can you please share a screenshot of the notification settings so I can take a closer look?

Kindly,

Hi Prashant please find the notification settings screenshot https://imgur.com/a/acIw1Ar

Hey @imbabosco – Thanks for following on this screenshot!

To investigate the issue further, can you please share the exported copy of the form, and also the WP Mail SMTP settings screenshots?

Kindly,

Hi @prashantrai here is the screenshot of wpmailsmtp settings https://imgur.com/a/KcBXHdC and here is the link to json file https://mega.nz/file/ZmpznJLQ#dxJsfApr8lUV7JvwkUQAz65r2t8MApPznUXXVG-8XUE

Hey @imbabosco – Thanks for sharing the export file, and the screenshot.

I did some testing, and I was unable to replicate the issue on my end after importing the form. When you have sometime, can you please share a screenshot of the delivery failure email that you’re getting?

Kindly,

hi @prashantrai here is the link of screenshot of mail i got. https://imgur.com/a/22uYRYP i got these two mails simultaneously the first one was form and second one was failed delivery notification.

Hey @imbabosco – Thanks for sharing the details, and the screenshot.

When you have sometime, can you please check if you’ve properly configured the admin email address under Settings > General? Additionally, please see fi you have any email forwarders in the Gmail account that could be forwarding the email notification to a misspelled email address?

Please let me know!

Hey @imbabosco – We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hi @prashantrai i have checked the general settings they seem to be setup correctly, And there is no forwarder setup in the gmail account.

Hey @imbabosco – Thanks for following on this thread. Since the settings are correct and there’s no forwarders setup, in this case, i’d suggest you to please check with you hosting and email provider to see if there’s any configuration issue going and they should be able to assist you.

Kindly,

Okay ill get in touch with them thanks.

Hey @imbabosco – Please feel free to reachout if you have any questions about WPForms lite.

Kindly,