Getty Images doesn’t work at all

  • Resolved Assiini

    (@assiini)


    6 years, 9 months ago

    Hi all,

    Our team has used this awesome plugin years but now it doesn’t work except with iPad.

    We agree the rules, going further and Getty Images wont work at all? It doesnt found any pictures… We use the free version. In iPad there comes photos but only few pictures shows preview and other doesnt at all.

    Hope you can help me. I have updated everything.

    Best Regards,

    Risto

    The page I need help with: [log in to see the link]

Viewing 4 replies - 16 through 19 (of 19 total)
  • Plugin Author Getty Images

    (@getty-images)

    @assiini,
    Sorry for misunderstanding! Is it possible for you to send a screenshot of what you’re seeing in Chrome along with any errors in the developer console? To open the developer console, follow these steps:

    • If you’re on a PC, open the Developer Tools by typing CTRL+Shift+I, on a Mac it’s Command+Option+I
    • Switch to “Console” in the upper left of the tools when they open (see below).
    • Use the plugin like you normally would.
    • Errors will appear in red in the console. A screenshot of the console when the problem is occurring that includes the address bar would be great.

    Thank you,
    -Karissa

    Thread Starter Assiini

    (@assiini)

    Hi Karissa,

    Here you can find the pictures

    Plugin Author Getty Images

    (@getty-images)

    @assiini,
    We think we’ve tied the issue back to browser language settings. We’re working on a fix on our end to be released in the next few weeks but, in the meantime, it may help to switch your browser language to English and try searching. Obviously, this is only a temporary solution and we hope to address the issue in the plugin soon.
    Please give that a try and let me know if you’re getting search results.
    Thanks,
    -Karissa

    Thread Starter Assiini

    (@assiini)

    Hi Karissa,

    Changing language in browsers does work ?? Thank you for the temporalily solution!

    Best regards,

    Risto

Viewing 4 replies - 16 through 19 (of 19 total)
  • The topic ‘Getty Images doesn’t work at all’ is closed to new replies.