Gift card code doesn’t show up in the ‘Completed Order’ email.

Hi there,
hope you are doing well! ??

Could you check if the problem is solved by adding the next code in the functions.php of your active theme, please?

if(!function_exists('show_gift_card_code_on_email')) {
    function show_gift_card_code_on_email($order_item_id, $item, $order)
    {
        $code = wc_get_order_item_meta($order_item_id, '_ywgc_gift_card_number');

        if (!empty($code)) {

            printf('<br>' . __('Gift card code: %s', 'yith-woocommerce-gift-cards'), $code);
        }
    }

    add_action('woocommerce_order_item_meta_start', 'show_gift_card_code_on_email', 10, 3);
}

Let us know any news, please.

Have a nice day!

@yithemes
Thank you for the suggestion.

But it didn’t work I’m afraid.

It still doesn’t output the code in the order Completed email:
https://ibb.co/r3dtpPX

@yithemes Can we please have an update on this?
The customers are ordering Gift Cards, but they do not receive them.
This is a serious issue at the moment.

How can we overcome this?
Your input will be truly appreciated!

@yithemes
We managed to resolve by downgrading WooCommerce to 4.3.2 and Gift Cards to 1.1.0.

Is there an incompatibility with the latest Woo and Gift Card plugins?

• This reply was modified 3 years, 11 months ago by adxp.

Hello there,

hope you are doing well ??

Sorry, there was a little error in the previous code when retrieving the gift card code. Could you try with the following one with the latest version of Gift Cards, please?

if ( ! function_exists( 'show_gift_card_code_on_email' ) ) {
	function show_gift_card_code_on_email( $order_item_id, $item, $orde ) {
		$code = wc_get_order_item_meta( $order_item_id, '_ywgc_gift_card_code', true );

		if ( ! empty( $code ) ) {
			printf( '<br>' . __( 'Gift card code: %s', 'yith-woocommerce-gift-cards' ), $code[0] );
		}
	}

	add_action( 'woocommerce_order_item_meta_start', 'show_gift_card_code_on_email', 10, 3 );
}

Let us know any news, please.

Have a nice day!

Hi there,

Due to inactivity, we will mark the topic as solved but feel free to open a new one if you have any other issues.

If you enjoy our support, we will really appreciate if you can leave us a review and a five stars rating -> https://www.ads-software.com/support/plugin/yith-woocommerce-gift-cards/reviews/

Many thanks and have a nice day!