Gift Card Did Not Function

  • Yesterday, a customer tried to complete an order using a gift card. The gift card code showed the reduced amount on the cart page – however, when the customer tried to continue to Paypal to complete the remainder of the order, he couldn’t. We tried several times, and could not get it to work. The order showed as “pending” in my Woocommerce dashboard, so I eventually completed the order from the back end of the store and sent him a paypal request for the remainder. However, the order was recorded in Woocommerce up as a sale for the total amount ($111.05) rather than the sale minus the $100 gift card ($11.05) – so now my numbers are off.

    This is very frustrating. I’m now experiencing issues with both the experience of purchasing a gift card (see my service request from last month) *and* with customers using the gift card. I was considering purchasing the pro version of the plugin, but will not do so until these issues are resolved and I can be sure the plugin will function as it is supposed to.

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  • I am having the same issue, the customer will attempt to use his gift card, it will deduct order total from the balance of the GC, but does not process the order, instead leaves it as pending payment.

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