Gift Card does not arrive to recepient

  • Resolved tomekbla

    (@tomekbla)


    4 years, 3 months ago

    Hi,

    I have installed the Free version of the plugin to test the functionality and ease of use. Everything seems to work with exception of the email with the gift card to the recipient.
    The test email with the gift card works fine and all other emails tested work fine. ANy suggestions as to what I should do?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author pimwick

    (@pimwick)

    Can you confirm that the Order Status is “Complete” for the gift cards purchased? You should see the Gift Card number along with the recipient email in the Order line items inside the admin area.

    If the order is Complete and it shows the Gift Card number, you can try sending a test email by clicking on Pimwick Plugins -> PW Gift Cards -> Designer -> Send Preview Email.

    If the email is not delivered, can you disable the WooCommerce Transactional Email System for the gift cards? Follow these steps:

    1. Click on Pimwick Plugins -> PW Gift Cards -> Settings
    2. Uncheck the box that says “Use WooCommerce Transactional Email System”
    3. Click on “Save Changes”
    4. Perform another test email to see if the gift card gets delivered.

    Plugin Author pimwick

    (@pimwick)

    We have a guide if you need further help:

    https://www.pimwick.com/pw-faq/gift-card-emails-not-being-sent-or-received/

    I’m closing this thread but let us know if you have any other questions.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Gift Card does not arrive to recepient’ is closed to new replies.