Gift Card Not emailed

  • Resolved toodles53562

    (@toodles53562)


    4 years, 2 months ago

    Hello,
    We just installed this plugin and ran a test purchase. I put my own email in the TO: box and have received nothing.

    We have an e-commerce website and use sendgrid with SMTP for email transmission, and have never had an issue receiving email.

    How does the recipient get the gift card?

    The page I need help with: [log in to see the link]

Viewing 10 replies - 16 through 25 (of 25 total)
  • Thread Starter toodles53562

    (@toodles53562)

    Yes, the email appears in the email log, yes the checkbox is enabled.
    I am getting test emails from pepipost, but not when I order a gift card.

    I also did not receive the preview email when I tested that.

    Thread Starter toodles53562

    (@toodles53562)

    I also did check with Godaddy host yesterday to make sure all of our email settings were accurate. They said they were.

    Plugin Author pimwick

    (@pimwick)

    Does the Preview Email appear in the Email Log or inside the Pepipost console?

    Thread Starter toodles53562

    (@toodles53562)

    Yes it appears in the email log and the pepipost console

    Plugin Author pimwick

    (@pimwick)

    Send a preview email to [email protected] and I will let you know if we receive it.

    Thread Starter toodles53562

    (@toodles53562)

    I sent it 30 minutes ago, I take it you did not receive?

    Plugin Author pimwick

    (@pimwick)

    Correct, I didn’t receive anything. You will need to contact Pepipost since it shows that it made it to their system but isn’t leaving it to go to the destination.

    Plugin Author pimwick

    (@pimwick)

    I just received a preview gift card email! Not sure if it was the one that you sent a few hours ago or if you changed something and tried again.

    Thread Starter toodles53562

    (@toodles53562)

    I just started receiving the tests too and the order too. Maybe the DNS Settings took some time to propagate. Who knows, in any event, it seems to be working now.

    Plugin Author pimwick

    (@pimwick)

    That would make sense. Glad to hear you got it sorted out. I’m marking this thread as resolved but let us know if you need anything else.

    Have a great weekend!

Viewing 10 replies - 16 through 25 (of 25 total)
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