Gift card not sending

Hello there,

hope you are doing well ??

Could you try to make a test only with WooCommerce and Gift Cards activated and check if everything works correctly, please?

Let us know any news, please.

Have a nice day!

Hello

I’ve made a test website with only WordPress (test.hetklavertje.be), Woocommerce and Yith gift cards activate.
I manually made a digital gift card and when I press the buttons SEND, nothing happens…

I made an order from the front side, the order is correct received in the backend, gift certificate OK, but the gift certificate is not sending. Not automaticly, not manually with the button in the backend.

I do receive the mails from Woocommerce about the order, but no gif certificate…

Any ideas?

Thanks
Jurgen Thys

Hello there,

sorry for the late reply.

Maybe the error is related to an error in the code, could you enable the debug mode in the site and try to send again a gift card, please?

After this, could you check if any error appears in the debug log?

If you don’t know how to do this process, you can find how to enable the debug and check the log here.

Let us know any news, please.

Have a nice day!

I have a similar problem I just posted a few hours ago. This is exactly what’s happening on my end. Everything works except the email notification to the recipient of the Gift Card.

I do have the same issue here..
Anyone with a solution