Gift card not sending on Delivery Date

  • We enable the setting that allows users to schedule a gift card delivery on a certain date. However, the gift cards sometimes are not sent out on that date. Users then complain and we have to go in and manually send it ourselves. Do you know why this could be happening and how we can troubleshoot?

    Thanks!
    Lisa

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Juan Coronel

    (@juaancmendez)

    Hello Lisa,
    we hope you’re doing well!

    Have you updated our plugin, WC and WP to the latest version? Could you tell us what timezone your site has? And if you can share the link to it.

    We will be attentive to your response.

    Best regards.

    Hello @juaancmendez

    Site Url : https://simonsinek.com/

    Site is on New York timezone and we are using latest version of WC and WP.
    Current Gift Card plugin version is 3.18.0

    Thanks

    Plugin Support Juan Coronel

    (@juaancmendez)

    Hello there,

    We see that you have the premium version of our plugin, so you must open a premium support ticket so that we can attend to your query, since this is a forum for our free version.

    Have a nice day!

    Can you please let us know what is the email registered for our premium account? We are unable to log in to file a premium support ticket. Any way you can help us in this forum for now?

Viewing 4 replies - 1 through 4 (of 4 total)
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