Gift Card Purchased- but no Gift Card created

  • Resolved hightechbranding

    (@hightechbranding)


    3 years, 11 months ago

    We have a website where someone purchased a giftcard but the card was not created. Usually in the order we can see something like
    Gift Card:
    BC42-5JTS-2DSB-XBRM
    and in this order it is missing.

    It appears this is the only order i could find that has another product added with the order, we sell meals.

    So is this a bug, can you not sell other woo commerce products with a giftcard as well?

    Thanks John

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author pimwick

    (@pimwick)

    Can you confirm that the order status is “Complete”? The gift card number is generated and emailed once the order is complete.

    The gift card plugin will automatically mark orders complete if they do not contain physical products that need to be shipped.

    If you would like to send the gift card email after payment is received, even if the order itself is still Processing, then change the following setting:

    Pimwick Plugins -> PW Gift Cards -> Settings -> Send When Order Received (checked).

    This will not change existing orders, the gift card for this order will be sent when the order is Complete.

    Thread Starter hightechbranding

    (@hightechbranding)

    It says
    IPN payment completed
    But on the order it says processing..

    Ahh yeah I was able to select the order and change the status to complete and it worked.

    Thanks so much for your time!

    You rock and i will recommend this product!

    John

    Plugin Author pimwick

    (@pimwick)

    Glad to hear you found the culprit, I’m marking this thread as resolved. Happy holidays!

Viewing 3 replies - 1 through 3 (of 3 total)
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