Gift not showing up on checkout

  • Resolved kristywg

    (@kristywg)


    5 years, 3 months ago

    Hello,

    I have downloaded the plugin and created a ‘gift’ product and set up the rules. However, the gift still does not show up on checkout. How can i fix this?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author DecomTeam

    (@decomteam)

    Dear @kristywg we only support cart page
    ( slider with gifts will show on cart page )

    Thread Starter kristywg

    (@kristywg)

    It doesn’t show up on cart page.

    Plugin Author DecomTeam

    (@decomteam)

    Hi @kristywg , this are steps that are required:
    1. Install plugin / activate
    2. Create a Gift category (also enable gift category + add condition)
    3. Create a Gift product, mark it as Giftable and pick a Gift category
    – if conditions are met Gift will show on Cart page.
    4. Share a Video/Screenshots of setup/backend/settings etc for giftable so we can re-check (also your gift products should have all informations filled in: Price, SKU…)
    – you can also share a website url so we can see it online ?

    How to debug and what to try:
    1. Disable other plugins and try with WooCommerce + Giftable only
    2. Try different theme, we recommend Storefront
    – best way would be to do clean install and test there (not on live site)
    – create a backup before anything (create backup of files and database)
    3. WordPress debug should be enabled and checked for plugin/theme conflicts

    – Could you share site url

    • This reply was modified 5 years, 3 months ago by DecomTeam.
    • This reply was modified 5 years, 3 months ago by DecomTeam.
    • This reply was modified 5 years, 3 months ago by DecomTeam.
    Thread Starter kristywg

    (@kristywg)

    Here is the website url: https://natvia.com/

    Plugin Author DecomTeam

    (@decomteam)

    Dear @kristywg Can you show us video/showcase ?
    – right now on your shop even registered user cant add product to cart – there is no buy button/ add to cart button (looks like your shop is locked only to Australia?)

    – promote a user with email [email protected] to administrator (notify us), so we can take a look – I guess your conditionals arent setup correctly
    – you need to read Sticky post – as giftable dont re-calculate price after coupon code is used (you need to edit that manualy if you want to use condtitionals), detailed topic is in this support topic

    • This reply was modified 5 years, 3 months ago by DecomTeam.
    Plugin Author DecomTeam

    (@decomteam)

    @kristywg checked today and you dont have giftable activated, to be able to help we need to see you setup (Gift categories, Gift product etc..) or to have dashboard access, work should be done on staging/local/demo site never on live.

Viewing 6 replies - 1 through 6 (of 6 total)
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