Gift offer do no appear in the cart

  • Resolved elodidonc

    (@elodidonc)


    5 months, 2 weeks ago

    Hello,
    I have set a 50% discount if my customers buy 5 or more products. In this context, I would like to offer them a totebag. I have correctly configured the gift offered, unfortunately it is not displayed in the cart. Is this normal? Thanks a lot for your help

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @elodidonc ,

    Greetings from WebToffee Support!

    Thank you for reaching out to us regarding the issue you’ve experienced.

    In order to better understand and address the issue you’re encountering, could you please provide us with the following information:

    1. The coupon code and your site URL so that we can directly investigate the issue on your site.
    2. Screenshots of the coupon edit pages for the coupon you have created. Please include screenshots of all tabs of the coupon. This will help us understand the settings and configurations of the coupon.
    3. WooCommerce System Status report: You can access the System Status report in WooCommerce by navigating to WooCommerce -> Status -> Get system status report. This report provides details about your site environment and configurations.

    If you have any privacy concerns regarding sharing the above details, you may share the required information through this link.

    Once we have this information, we’ll be better equipped to assist you further.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi?@elodidonc ,

    We haven’t heard back from you for a while. As this thread has been inactive for some time, we are marking it as resolved.

    If you require any further assistance, please reach out to us using a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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