• Resolved tonytoshev

    (@tonytoshev)


    Hello,

    The form is setup with Stripe and is functional.. The only issue at the moment is that I am not able to able to make any practical design changes, since it never seems to load that segment. Instead all I see is a loading bar and: Preparing your form design…

    I already tried to clear cache and look up potential fixes, but haven’t had any luck.

    Thank you in advance!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    Hi @tonytoshev,

    I’m glad you reached out because I know exactly how to help you with that situation.

    I might need additional information on your website about these, but I’m going to try to recommend a solution based on our past cases.

    Shooting in the dark, by any chance, are you using the All-in-one SEO plugin? If you are, we have a known conflict with this plugin, but you can use the PHP code snippet below to solve it.

    add_action('wp', function () {

    ? ? add_action('wp_print_footer_scripts', function () {

    ? ? ? ? $isGiveFormBuilderPreviewMode = isset($_GET['givewp-route']) && 'donation-form-view-preview' === $_GET['givewp-route'];

    ? ? ? ? if (!$isGiveFormBuilderPreviewMode) {
    ? ? ? ? ? ? return;
    ? ? ? ? }

    ? ? ? ? wp_dequeue_script('aioseo/js/src/vue/standalone/seo-preview/main.js');
    ? ? ? ? wp_deregister_script('aioseo/js/src/vue/standalone/seo-preview/main.js');
    ? ? ? ? wp_dequeue_script('aioseo/js/src/vue/standalone/app/main.js');
    ? ? ? ? wp_deregister_script('aioseo/js/src/vue/standalone/app/main.js');

    ? ? }, 9);

    }, 999);

    Before taking any further steps, I highly recommend taking a good backup of the site you can confidently restore from. Having a backup of your site is essential to a solid workflow, and will allow you to restore to a previous version of the site if you run into any issues. You can read more about our top recommendations for taking a backup here: https://givewp.com/backup-for-faster-troubleshooting/.

    If you require assistance implementing custom PHP code on your website, we have this guide —https://givewp.com/documentation/resources/adding-custom-functions-to-your-wordpress-website/.

    Please note that this code snippet is provided as an example of how you can extend GiveWP with code. It’s up to you to implement and customize to your liking. We cannot provide support for custom code on your website, only the code that we create and distribute.

    We will continue searching for a more permanent solution, but this snippet will enable you to use GiveWP’s Visual Donation Form Builder while All in One SEO is enabled in the meantime.

    If that doesn’t work, in your next reply, can you also please send along your System Info?

    Navigate to Donations → Tools → System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

    That will give me some more context to be able to help.

    Please don’t hesitate to contact us should you need more instructions or other concerns.

    Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @tonytoshev.

    It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

    Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.