Give WP not connecting with Paypal Donations

  • Resolved divergentbeginnings1

    (@divergentbeginnings1)


    2 years, 2 months ago

    I’m trying to connect my Paypal business account to GiveWP on my website. But it keeps giving me this error. 

    Greetings!

I am trying to connect my PayPal account to the GiveWP plugin for WordPress. I have gone through the onboarding process to connect my account, but when I finish I'm given the following message from GiveWP:
PayPal client access token API request response is:
null
PayPal client rest api credentials API request response is:
[]
There was a problem with PayPal client rest API request and we could not find valid client id and secret.

Please help me resolve these account errors so I can begin accepting payments via PayPal on GiveWP.

    file:///C:/Users/Half%20Pint%20Penny/Pictures/give%20wp%20problem.PNG This should be a picture of the error.

    If that link to the picture doesn’t work, let me know what email I should send the picture to.

    I have already contacted Paypal, as instructed and they checked everything on their end and said this:

    “From what we can see on our side, your account is ready to go and connect. From the GiveWP template there, I can see that there isn’t actually any error shown in their message to us. To better troubleshoot this, we would ask that you try and go through the connection process again. If nothing happens to resolve it and you continue to see that “blank error message” seen in their template, I’d recommend reaching out to them as they’re showing that error message without any error from our side.”

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    Hi @divergentbeginnings1,

    Happy to help.

    The picture didn’t attach correctly. Can you upload it to Dropbox or your WordPress Media Library and post the link in your next reply?

    That said, there’s a wide variety of reasons why you might struggle to get PayPal Donations connected correctly. Some of those reasons we can solve and some are things that PayPal needs to solve, but I’m here to help you as completely as I possibly can.

    The first thing you should do is confirm that you do not have GiveWP in “Test Mode.” If GiveWP is in test mode, it will attempt to connect PayPal Donations to the PayPal sandbox instead of your live PayPal account. In live mode, GiveWP connects to your live PayPal account. You can disable test mode by going to Donations > Settings > Payment Gateways.

    If you still have trouble connecting to PayPal, it’s possible something is cached in your browser. Some GiveWP users have had success by logging into their WordPress site in an incognito window and then connecting to PayPal there. After you make the connection incognito, you should be fine moving forward.

    If neither of those two things gets you connected, then most likely there’s an issue with your PayPal account and we want to get you connected with PayPal directly to resolve it. We created this intake form to give you more details about this problem and for you to get in touch with PayPal directly. Please make sure you complete the form as completely as possible: https://givewp.com/paypal-onboarding-reports/

    The form on that page sends an email directly to PayPal, to a team that we have been told is aware of any issues, and can walk you through connecting. We’re here to help as much as we can, but ultimately they’ll have to help if none of the steps above resolve things.

    As a last resort, if all else fails, I’d recommend using a different payment gateway, if possible. My personal favorite is Stripe.

    Plugin Support Rick Alday

    (@mrdaro)

    Hi there,

    Just checking in on this issue. Do you still need assistance here?

    If you still need help, reply and we’ll make sure everything is handled.

Viewing 2 replies - 1 through 2 (of 2 total)
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