[give_totals] gives wrong amount

Maybe this is related.

When looking at the Donations Forms page at /wp-admin/edit.php?post_type=give_forms, I see there are 8 donations. When clicking on the 8, I go to the Donations page on /wp-admin/edit.php?post_type=give_forms&page=give-payment-history&form_id=XX. There I see 13 completed donations.

Help is appreciated. Thanks.

HI @mbootsman — first off, congrats on kicking off your walking tour. I read about that and thought it was such a great initiative and I’m so glad to see you’re using Give.

This kind of issue is pretty difficult to troubleshoot from the outside because it requires knowledge of how much you’ve raised across all your forms which is only visible via the Admin. Right now I’m seeing that you’ve raised €451,55 — is that only for that one form? If so, can you provide screenshots of the numbers you’re seeing in the Admin for me to compare (of course with names/emails blurred or omitted)? As much detail as you can provide the better. Thanks!

Matt, thanks for following up.
The total raised is a piece of text, so no Give shortcode used there.
I only have one form, with id 68.

Here are some screenshots:
Donation Forms screen: https://www.dropbox.com/s/duqtnssk8qovmgg/20180914-screenshot-0852.png?dl=0
Donations screen: https://www.dropbox.com/s/g2t3vi4idoco2o1/20180914-screenshot-0855.png?dl=0

• This reply was modified 6 years, 5 months ago by Marcel Bootsman ????.

Hey @mbootsman

I try to regenerate the issue but not able to regenerate this issue. Can you prove me the shortcode with the parameter that you had passed into it?

Example: https://prntscr.com/kv9hbz

Hi, sure.
Here’s the screenshot.
https://www.dropbox.com/s/ba1ehaxj4go1dfb/20180918-screenshot-1144.png?dl=0

If you need admin access to the site, let me know.

HI @mbootsman — reach out via our contact form and choose “You asked me to reach out to you here”, reference this ticket URL and ask for me. I’ll help you over there best.

Thanks!

Will do, thanks.