GiveWP – billing activated, doesn’t show details for offline transfers

Hi,
For some reason this was marked as resolved even though it is not resolved. Any ideas? original messages below.

Thanks a lot

Andy

GiveWP – billing activated, doesn’t show details for offline transfers
Resolved Joiningpoint (@joiningpoint)
2 days, 19 hours ago
Hi,
I have set up GiveWP for our kayak club website and activated billing details for stripe and for offline transfers (überweisung).
When running a test, the billing details show for stripe direct debit, but does not show when I choose offline transfer as an option, although activated.
Any ideas?

Thanks

Andy

Viewing 2 replies – 1 through 2 (of 2 total)
Plugin SupportMatheus Martins (@matheusfd)
2 days, 12 hours ago
Hey @joiningpoint,

Happy to help you.

I’ve tested the billing details collection right now using the Offline Donations payment method and when I check the donation form, the billing details fields are displayed properly.

Here is a screenshot of that:

View post on imgur.com

If you can give us clear and detailed steps to replicate this issue, we are happy to dig deeper into it. From our tests, it’s working as expected.

Please let us know if you have further questions on this or need any additional assistance!

Joiningpoint (@joiningpoint)
2 days, 11 hours ago
Hi Matheus,
Thanks for the quick reply.
Screenshot 1 shows that the offline donations billing is activated. It has also been saved.
Screenshot 2 shows the webpage and that the billing details do not appear as they should.

Screenshot 1: https://wkg-witten.de/wp-content/uploads/2021/01/screenshot_1.jpg
Screenshot 2: https://wkg-witten.de/wp-content/uploads/2021/01/screenshot_2.jpg, also available under: https://wkg-witten.de/donations/donation-form/

Any ideas or further information required?

Thanks

Andy

The page I need help with: [log in to see the link]