Global tab error

  • Resolved rimkus

    (@rimkus)


    10 months, 2 weeks ago

    I just installed the plugin. I setup a global tab — assigned it to a category.

    Then, when I go to Products area.. and filter products via category… the product count for the selected category increased by 1 (incorrect).

    The Product Description is blank and Word Count shows 0. In the custom tabs area… I see a following error message “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

    The website still shows the existing product description, even though in the backend shows blank. This error only happens with global tab feature.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Web Builder 143

    (@webbuilder143)

    @rimkus
    Sorry for the inconvenience caused. We are unable to reproduce the issue on our end. In order to investigate further, could you kindly provide the error log and a system status report?

    Thread Starter rimkus

    (@rimkus)

    Thanks @webbuilder143

    Pleas see below:
    https://share.zight.com/WnuXwk5z

    https://lanphiershop.com/system-info.txt

    Thread Starter rimkus

    (@rimkus)

    @webbuilder143

    Pls see below:

    PHP Fatal error: Uncaught Error: Call to a member function get_id() on bool in /wordpress/plugins/woocommerce-product-addons/6.5.2/includes/admin/class-wc-product-addons-admin.php:657 Stack trace: #0 /wordpress/core/6.4.2/wp-includes/class-wp-hook.php(324): WC_Product_Addons_Admin->panel(”) #1 /wordpress/core/6.4.2/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #2 /wordpress/core/6.4.2/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /wordpress/plugins/woocommerce-accelerated-frequency/8.5.0.41/includes/admin/meta-boxes/views/html-product-data-panel.php(54): do_action(‘woocommerce_pro…’) #4 /wordpress/plugins/woocommerce-accelerated-frequency/8.5.0.41/includes/admin/meta-boxes/class-wc-meta-box-product-data.php(33): include(‘/wordpress/plug…’) #5 /wordpress/core/6.4.2/wp-admin/includes/template.php(1456): WC_Meta_Box_Product_Data::output(Object(WP_Post), Array) #6 /wordpress/core/6.4.2/wp-admin/edit-form-advanced.php(714): do_meta_boxes(Object(WP_Screen), ‘normal’, Object(WP_Post)) #7 /wordpress/core/6.4.2/wp-admin/post.php(206): require(‘/wordpress/core…’) #8 {main} thrown in /wordpress/plugins/woocommerce-product-addons/6.5.2/includes/admin/class-wc-product-addons-admin.php on line 657

    Thread Starter rimkus

    (@rimkus)

    Pls see below the error log.  If I disable "Woo Product Add-ons" then the error disappears. 


Message

PHP Fatal error: Uncaught Error: Call to a member function get_id() on bool in /wordpress/plugins/woocommerce-product-addons/6.5.2/includes/admin/class-wc-product-addons-admin.php:657 Stack trace: #0 /wordpress/core/6.4.2/wp-includes/class-wp-hook.php(324): WC_Product_Addons_Admin->panel('') #1 /wordpress/core/6.4.2/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #2 /wordpress/core/6.4.2/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /wordpress/plugins/woocommerce-accelerated-frequency/8.5.0.41/includes/admin/meta-boxes/views/html-product-data-panel.php(54): do_action('woocommerce_pro...') #4 /wordpress/plugins/woocommerce-accelerated-frequency/8.5.0.41/includes/admin/meta-boxes/class-wc-meta-box-product-data.php(33): include('/wordpress/plug...') #5 /wordpress/core/6.4.2/wp-admin/includes/template.php(1456): WC_Meta_Box_Product_Data::output(Object(WP_Post), Array) #6 /wordpress/core/6.4.2/wp-admin/edit-form-advanced.php(714): do_meta_boxes(Object(WP_Screen), 'normal', Object(WP_Post)) #7 /wordpress/core/6.4.2/wp-admin/post.php(206): require('/wordpress/core...') #8 {main} thrown in /wordpress/plugins/woocommerce-product-addons/6.5.2/includes/admin/class-wc-product-addons-admin.php on line 657

Timestamp

2024-01-14T20:52:13.000Z

Kind

plugins

Name

woocommerce-product-addons

File

/wordpress/plugins/woocommerce-product-addons/6.5.2/includes/admin/class-wc-product-addons-admin.php

Line

657
    Plugin Author Web Builder 143

    (@webbuilder143)

    Hi @rimkus,
    As you mentioned above, the error is being produced by a different plugin. Is the error occurring only when our plugin is used in conjunction with the other plugin? If so, kindly provide the download link for the other plugin.

    Thread Starter rimkus

    (@rimkus)

    Hi @webbuilder143

    This is the plugin that causing error with your plugin. It’s WooCommerce’s plugging for ad-on

    https://woo.com/products/product-add-ons/

    Thread Starter rimkus

    (@rimkus)

    Your plugin is easy to use and offers powerful features. As I of now, I have disabled Woo’s Product Add-Ons. Pls fix this issue. Thanks.

    https://woo.com/products/product-add-ons

    Plugin Author Web Builder 143

    (@webbuilder143)

    Hi @rimkus,
    We sincerely apologize; the specified plugin is a premium plugin. Currently, we operate on a non-profit basis, making it impractical for us to verify compatibility with that plugin. Alternatively, we recommend reaching out to the plugin developer and requesting a compatibility update from their end. Thank you for your understanding.

    Thread Starter rimkus

    (@rimkus)

    @webbuilder143,

    FYI – your plugin is also conflicting with the Facebook for WooCommerce free plugin. Same error.

    https://github.com/woocommerce/facebook-for-woocommerce/

    Plugin Author Web Builder 143

    (@webbuilder143)

    @rimkus,

    Thank you for providing the information. We have reviewed the plugin but were unable to replicate the issue. It’s possible that we may have overlooked something. If you wouldn’t mind, could you please share the error message, including the line number and filename, as you did previously?

    Thread Starter rimkus

    (@rimkus)

    @webbuilder143,

    I recently switched hosting service and the above error disappeared. The above errors occurred when I was hosting the website at WordPress.com.

    Plugin Author Web Builder 143

    (@webbuilder143)

    @rimkus,
    Thank you for the information.

Viewing 12 replies - 1 through 12 (of 12 total)
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