Glossary Plugin causing malfunctions with themify builder modules

  • Resolved selma123

    (@selma123)


    8 months, 2 weeks ago

    Hi,

    I have build my page with themify builder using the mosaic module to display posts from a specific category.

    There is an issue, that also the page itself appears as a post, on which I have the news-post, which is wrong and not desired of course. The developers of themify investigated the issue and said the following:

    “The issue is caused by the Glossary plugin. Please try disabling it and it should fix the issue. From my understanding, the plugin allows modifying certain keywords on the website, though checking the plugin settings I was not able to see why the Health word would be removed. I suggest also contacting the plugin’s support??team, since they know the plugin better they can assist you better.”

    I need the glossary plugin and just cannot deactivate it. Can you help me on this to find the issue?

    Thank you in advance for your support.

    best regards,

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • HI,
    I saw the video but not understand your issue from the video and your explanation.
    What is the issue are you facing?

    Thread Starter selma123

    (@selma123)

    Hi Daniele

    The issue is, that the Glossary plugin generates wrong post category listings on the page in general, which are not related with glossary terms. For example here the category “hot topics” is listed and the glossary plugin causes, that always from the same post, which is open, it displays that one twice. How can I avoid this double listing of the opened post in category listing? see screenshot: https://snipboard.io/GnPwxe.jpg

    Thank you in advance for your help.

    best regards,

    I need an admin access to investigate, probably there are some conflicts with plugins/themes, but this kind of support is offered only on the premium customers.

    Probably switching to one of the native wordpress themes doesn’t shows the error.

    Thread Starter selma123

    (@selma123)

    Hi Daniele,

    Thanks, I just activated the purchased licence, but can’t login to the support.codeat.co page with the changed pw. Can you check please? The plugin ID is 594.

    Thank you in advance for your helpt.

    best regards,

    Hi, the account is generated automatically when the license is generated.
    You should be able to access using the email associated to the license, in case try with a password recovery.

    In the meantime I am closing this ticket, if you have issues you can write to our email.

    Closing as we moved to the premium support platform.

Viewing 6 replies - 1 through 6 (of 6 total)
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