GLS shipping carrier not available

Hey, did you try to re-submit the settings page? You don’t have to change anything. Just save the settings and the carriers will be fetched from the shipcloud API again.

I just tried it, but unfortunately it didn’t help. Here’s the latest debug logs. I don’t see GLS in there, so maybe it’s a shipcloud.io problem.

05-11-2021 @ 09:00:18 - carrier: {"name":"dhl","display_name":"DHL","services":["standard","returns"],"package_types":["parcel"],"additional_services":["advance_notice","dhl_endorsement"],"label_formats":{"standard":["pdf_a5","pdf_a6","pdf_103x199mm","zpl2_103x199mm_203dpi"],"returns":["pdf_a5"],"dhl_warenpost":["pdf_a5","pdf_a7","pdf_100x70mm","pdf_103x199mm","zpl2_103x199mm_203dpi","zpl2_100x70mm_203dpi"]}}
05-11-2021 @ 09:00:18 - carrier: {"name":"dpd","display_name":"DPD","services":["standard"],"package_types":["parcel"],"additional_services":["advance_notice"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"]}}
05-11-2021 @ 09:00:18 - count(all_additional_services_values): 2
05-11-2021 @ 09:00:18 - all_additional_services_values length > 0
05-11-2021 @ 09:00:18 - Carriers: [{"name":"dhl","display_name":"DHL","services":["standard","returns","dhl_warenpost"],"package_types":["parcel"],"additional_services":["advance_notice","dhl_endorsement"],"label_formats":{"standard":["pdf_a5","pdf_a6","pdf_103x199mm","zpl2_103x199mm_203dpi"],"returns":["pdf_a5"],"dhl_warenpost":["pdf_a5","pdf_a7","pdf_100x70mm","pdf_103x199mm","zpl2_103x199mm_203dpi","zpl2_100x70mm_203dpi"]}},{"name":"dpd","display_name":"DPD","services":["standard","returns","one_day","one_day_early"],"package_types":["parcel"],"additional_services":["advance_notice"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"]}},{"name":"ups","display_name":"UPS","services":["standard","returns","one_day","one_day_early","ups_express_1200","ups_expedited"],"package_types":["parcel"],"additional_services":[],"label_formats":{"standard":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"returns":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day_early":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_express_1200":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_expedited":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"]}}]
05-11-2021 @ 09:00:18 - Carriers: [{"name":"dhl","display_name":"DHL","services":["standard","returns","dhl_warenpost"],"package_types":["parcel"],"additional_services":["advance_notice","dhl_endorsement"],"label_formats":{"standard":["pdf_a5","pdf_a6","pdf_103x199mm","zpl2_103x199mm_203dpi"],"returns":["pdf_a5"],"dhl_warenpost":["pdf_a5","pdf_a7","pdf_100x70mm","pdf_103x199mm","zpl2_103x199mm_203dpi","zpl2_100x70mm_203dpi"]}},{"name":"dpd","display_name":"DPD","services":["standard","returns","one_day","one_day_early"],"package_types":["parcel"],"additional_services":["advance_notice"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"]}},{"name":"ups","display_name":"UPS","services":["standard","returns","one_day","one_day_early","ups_express_1200","ups_expedited"],"package_types":["parcel"],"additional_services":[],"label_formats":{"standard":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"returns":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day_early":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_express_1200":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_expedited":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"]}}]

It could be one of 2 things:

• it is some kind of caching mechanism on your end. I’ve checked and the API is returning GLS
• You’re using the sandbox API key. The GLS configuration you’ve got is for the live system

I verified that I’m using the live API key. I even tried removing it, saving, adding it back and saving again. No change to the list of shipping methods on the settings screen.

I also disabled W3 Total Cache and purged Siteground’s dynamic cache. Still no change to the list of shipping methods on the settings screen.

However, now GLS appears in the debug log. See below.

At this point, everything caching related is disabled and GLS appears in the API response but it doesn’t appear in the list of shipping methods.

05-11-2021 @ 09:22:54 - Carriers: [{"name":"dhl","display_name":"DHL","services":["standard","returns","dhl_warenpost"],"package_types":["parcel"],"additional_services":["advance_notice","dhl_endorsement"],"label_formats":{"standard":["pdf_a5","pdf_a6","pdf_103x199mm","zpl2_103x199mm_203dpi"],"returns":["pdf_a5"],"dhl_warenpost":["pdf_a5","pdf_a7","pdf_100x70mm","pdf_103x199mm","zpl2_103x199mm_203dpi","zpl2_100x70mm_203dpi"]}},{"name":"dpd","display_name":"DPD","services":["standard","returns","one_day","one_day_early"],"package_types":["parcel"],"additional_services":["advance_notice"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"]}},{"name":"ups","display_name":"UPS","services":["standard","returns","one_day","one_day_early","ups_express_1200","ups_expedited"],"package_types":["parcel"],"additional_services":[],"label_formats":{"standard":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"returns":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day_early":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_express_1200":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_expedited":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"]}}]
05-11-2021 @ 09:22:55 - updated list of carriers: [{"name":"dhl","display_name":"DHL","services":["standard","returns","dhl_warenpost"],"package_types":["parcel"],"additional_services":["advance_notice","dhl_endorsement"],"label_formats":{"standard":["pdf_a5","pdf_a6","pdf_103x199mm","zpl2_103x199mm_203dpi"],"returns":["pdf_a5"],"dhl_warenpost":["pdf_a5","pdf_a7","pdf_100x70mm","pdf_103x199mm","zpl2_103x199mm_203dpi","zpl2_100x70mm_203dpi"]}},{"name":"dpd","display_name":"DPD","services":["standard","returns","one_day","one_day_early"],"package_types":["parcel"],"additional_services":["advance_notice"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"]}},{"name":"ups","display_name":"UPS","services":["standard","returns","one_day","one_day_early","ups_express_1200","ups_expedited"],"package_types":["parcel"],"additional_services":[],"label_formats":{"standard":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"returns":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day_early":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_express_1200":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_expedited":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"]}},{"name":"gls","display_name":"GLS","services":["standard","one_day","one_day_early","gls_express_0800","gls_express_0900","gls_express_1000","gls_express_1200","returns","gls_pick_and_ship"],"package_types":["parcel"],"additional_services":["advance_notice","cash_on_delivery","gls_guaranteed24service","saturday_delivery"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"],"gls_express_0800":["pdf_a5","pdf_a6"],"gls_express_0900":["pdf_a5","pdf_a6"],"gls_express_1000":["pdf_a5","pdf_a6"],"gls_express_1200":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"gls_pick_and_ship":["pdf_a5","pdf_a6"]}}]
05-11-2021 @ 09:22:56 - count(all_additional_services_values): 0
05-11-2021 @ 09:22:56 - all_additional_services_values length == 0
05-11-2021 @ 09:22:56 - all_additional_services_values: []
05-11-2021 @ 09:22:56 - Carriers: [{"name":"dhl","display_name":"DHL","services":["standard","returns","dhl_warenpost"],"package_types":["parcel"],"additional_services":["advance_notice","dhl_endorsement"],"label_formats":{"standard":["pdf_a5","pdf_a6","pdf_103x199mm","zpl2_103x199mm_203dpi"],"returns":["pdf_a5"],"dhl_warenpost":["pdf_a5","pdf_a7","pdf_100x70mm","pdf_103x199mm","zpl2_103x199mm_203dpi","zpl2_100x70mm_203dpi"]}},{"name":"dpd","display_name":"DPD","services":["standard","returns","one_day","one_day_early"],"package_types":["parcel"],"additional_services":["advance_notice"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"]}},{"name":"ups","display_name":"UPS","services":["standard","returns","one_day","one_day_early","ups_express_1200","ups_expedited"],"package_types":["parcel"],"additional_services":[],"label_formats":{"standard":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"returns":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day_early":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_express_1200":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_expedited":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"]}}]
05-11-2021 @ 09:22:56 - Carriers: [{"name":"dhl","display_name":"DHL","services":["standard","returns","dhl_warenpost"],"package_types":["parcel"],"additional_services":["advance_notice","dhl_endorsement"],"label_formats":{"standard":["pdf_a5","pdf_a6","pdf_103x199mm","zpl2_103x199mm_203dpi"],"returns":["pdf_a5"],"dhl_warenpost":["pdf_a5","pdf_a7","pdf_100x70mm","pdf_103x199mm","zpl2_103x199mm_203dpi","zpl2_100x70mm_203dpi"]}},{"name":"dpd","display_name":"DPD","services":["standard","returns","one_day","one_day_early"],"package_types":["parcel"],"additional_services":["advance_notice"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"]}},{"name":"ups","display_name":"UPS","services":["standard","returns","one_day","one_day_early","ups_express_1200","ups_expedited"],"package_types":["parcel"],"additional_services":[],"label_formats":{"standard":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"returns":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day_early":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_express_1200":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_expedited":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"]}}]
05-11-2021 @ 09:24:44 - Carriers: [{"name":"dhl","display_name":"DHL","services":["standard","returns","dhl_warenpost"],"package_types":["parcel"],"additional_services":["advance_notice","dhl_endorsement"],"label_formats":{"standard":["pdf_a5","pdf_a6","pdf_103x199mm","zpl2_103x199mm_203dpi"],"returns":["pdf_a5"],"dhl_warenpost":["pdf_a5","pdf_a7","pdf_100x70mm","pdf_103x199mm","zpl2_103x199mm_203dpi","zpl2_100x70mm_203dpi"]}},{"name":"dpd","display_name":"DPD","services":["standard","returns","one_day","one_day_early"],"package_types":["parcel"],"additional_services":["advance_notice"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"]}},{"name":"ups","display_name":"UPS","services":["standard","returns","one_day","one_day_early","ups_express_1200","ups_expedited"],"package_types":["parcel"],"additional_services":[],"label_formats":{"standard":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"returns":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day_early":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_express_1200":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_expedited":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"]}}]
05-11-2021 @ 09:24:45 - updated list of carriers: [{"name":"dhl","display_name":"DHL","services":["standard","returns","dhl_warenpost"],"package_types":["parcel"],"additional_services":["advance_notice","dhl_endorsement"],"label_formats":{"standard":["pdf_a5","pdf_a6","pdf_103x199mm","zpl2_103x199mm_203dpi"],"returns":["pdf_a5"],"dhl_warenpost":["pdf_a5","pdf_a7","pdf_100x70mm","pdf_103x199mm","zpl2_103x199mm_203dpi","zpl2_100x70mm_203dpi"]}},{"name":"dpd","display_name":"DPD","services":["standard","returns","one_day","one_day_early"],"package_types":["parcel"],"additional_services":["advance_notice"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"]}},{"name":"ups","display_name":"UPS","services":["standard","returns","one_day","one_day_early","ups_express_1200","ups_expedited"],"package_types":["parcel"],"additional_services":[],"label_formats":{"standard":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"returns":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day_early":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_express_1200":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_expedited":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"]}},{"name":"gls","display_name":"GLS","services":["standard","one_day","one_day_early","gls_express_0800","gls_express_0900","gls_express_1000","gls_express_1200","returns","gls_pick_and_ship"],"package_types":["parcel"],"additional_services":["advance_notice","cash_on_delivery","gls_guaranteed24service","saturday_delivery"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"],"gls_express_0800":["pdf_a5","pdf_a6"],"gls_express_0900":["pdf_a5","pdf_a6"],"gls_express_1000":["pdf_a5","pdf_a6"],"gls_express_1200":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"gls_pick_and_ship":["pdf_a5","pdf_a6"]}}]
05-11-2021 @ 09:24:45 - count(all_additional_services_values): 0
05-11-2021 @ 09:24:45 - all_additional_services_values length == 0
05-11-2021 @ 09:24:45 - all_additional_services_values: []
05-11-2021 @ 09:24:45 - Carriers: [{"name":"dhl","display_name":"DHL","services":["standard","returns","dhl_warenpost"],"package_types":["parcel"],"additional_services":["advance_notice","dhl_endorsement"],"label_formats":{"standard":["pdf_a5","pdf_a6","pdf_103x199mm","zpl2_103x199mm_203dpi"],"returns":["pdf_a5"],"dhl_warenpost":["pdf_a5","pdf_a7","pdf_100x70mm","pdf_103x199mm","zpl2_103x199mm_203dpi","zpl2_100x70mm_203dpi"]}},{"name":"dpd","display_name":"DPD","services":["standard","returns","one_day","one_day_early"],"package_types":["parcel"],"additional_services":["advance_notice"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"]}},{"name":"ups","display_name":"UPS","services":["standard","returns","one_day","one_day_early","ups_express_1200","ups_expedited"],"package_types":["parcel"],"additional_services":[],"label_formats":{"standard":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"returns":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day_early":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_express_1200":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_expedited":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"]}}]
05-11-2021 @ 09:24:45 - Carriers: [{"name":"dhl","display_name":"DHL","services":["standard","returns","dhl_warenpost"],"package_types":["parcel"],"additional_services":["advance_notice","dhl_endorsement"],"label_formats":{"standard":["pdf_a5","pdf_a6","pdf_103x199mm","zpl2_103x199mm_203dpi"],"returns":["pdf_a5"],"dhl_warenpost":["pdf_a5","pdf_a7","pdf_100x70mm","pdf_103x199mm","zpl2_103x199mm_203dpi","zpl2_100x70mm_203dpi"]}},{"name":"dpd","display_name":"DPD","services":["standard","returns","one_day","one_day_early"],"package_types":["parcel"],"additional_services":["advance_notice"],"label_formats":{"standard":["pdf_a5","pdf_a6"],"returns":["pdf_a5","pdf_a6"],"one_day":["pdf_a5","pdf_a6"],"one_day_early":["pdf_a5","pdf_a6"]}},{"name":"ups","display_name":"UPS","services":["standard","returns","one_day","one_day_early","ups_express_1200","ups_expedited"],"package_types":["parcel"],"additional_services":[],"label_formats":{"standard":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"returns":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"one_day_early":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_express_1200":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"],"ups_expedited":["pdf_a5","pdf_a6","zpl2_4x6in_203dpi","zpl2_4x8in_203dpi"]}}]

As a side note, I had this issue of the shipping methods not being updated once before. In that case, the problem just fixed itself after a few hours.

Hello. Any clue what might be going on here?

Anyone out there? This still isn’t working.

I just disabled the plugin and enabled it again just to see what would happen. Now I see GLS showing up in the shipping methods menu. No idea why it suddenly decided to to work. Thanks.