Gmail account with owned domain not receiving communication from contact form

  • I very recently migrated from WordPress.com to www.ads-software.com. Before moving I had setup a gmail account with Google Apps to have an email address using my domain. I was just beginning and never actually received any mail through my blog to see that it was working but assumed so. I have now tested the contact form that came on my wordpress setup (no special plugin) and I see that they show up in my “feedback” but nothing is actually going to my gmail inbox. My site is hosted by Bluehost. I have spoke to Bluehost who says everything is good on their end and I have spoke to Google Apps and they did not seem to know if or what would need to be done. I do not know whether there is a simple solution or if I need a plugin. I am just lost. Please let me know if there is more information I can get that would help know what I have going on.
    https://lifeloveandlaundry.com/

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  • Moderator James Huff

    (@macmanx)

    It sounds like your hosting provider has disabled PHP’s mail() function, which contact form plugins use. It’s the same function that is used by WordPress to send you comment notifications, or notifications about new users registering on your site.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blacklisted. This would result in the emails being sent, but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Check Email plugin and sending yourself a test email to see if it works.

    If you didn’t receive a test email, you could try using a plugin like Postman SMTP to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.

Viewing 1 replies (of 1 total)
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