Gmail don’t receive reset password email from WordPress

  • Hi,
    for a few days I have found that I can no longer receive password reset emails in Gmail.

    I have already ruled out problems with the site since:

    – the site logs confirm that the email has been correctly sent- other transactional emails from the same site are received
    – password reset emails sent to “non-Gmail” users are correctly received.

    I’ve read some posts, and this thing has happened before, but I can’t find a solution.

    Is it a bug? Is there any way to fix this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Is it showing up in your spam folder? Are you using an SMTP plugin?

    Thread Starter giulia-DF

    (@didafactory)

    hi Steven,

    no, the email is not in any folder, not even Spam/Social/Promotions/Junk… It really seems that the email doesn’t arrive (only to Gmail accounts, to all the others it arrives correctly in the inbox).

    I’m not using any smtp plugin.

    I checked the sent email log, and the log shows that the email is being sent, but not received (https://snipboard.io/eqXytD.jpg)

    Thank you

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    I suggest you try an SMTP plugin so it runs through a “real” email rather than being sent directly from your webhost.

Viewing 3 replies - 1 through 3 (of 3 total)
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