Gmail flags messages as possible spam

Hi, please check the following support thread. This was posted by a support staff from GoDaddy.

https://www.ads-software.com/support/topic/no-emails-using-godaddy/#post-10159371

Kind regards.

I think you’ve got the wrong end of the stick. I have no problem in “sending” emails. I have a problem with the way Gmail “treats” the email when viewed. Gmail assesses it as possible spam.

I’ve tried the settings in the 4 year old post you cited. It “sends” the message properly but Gmail still flags it as spam.

Something changed in Gmail on 11 or 12 Jul 2022 in the way Gmail identifies it as spam. I’ve tried this on two different domains I own which use GoDaddy as the SMTP sender. Both result in the message being treated as possible spam. I’m using the “Test Email” facility to send my tests. The message text is changed each time to ensure I can tell which message is being sent.

I hoped you could suggest some other settings.

I should clarify that Gmail still delivers the email to the target email address. It appears in the Inbox. The problem is seen when the message is opened. Gmail adds a yellow banner warning of possible spam as a prefix of the message text. The message does not go to the Spam folder. Also, the email text can still be viewed below the banner. So what I need is a way to convince Gmail that the message does not warrant the yellow banner. There is no way to flag the message as “Not Spam” (that option is only available when a message is delivered to the Spam folder).

I use this plugin on GoDaddy and on Siteground. I only experience the problem when sending via GoDaddy (on two different domains). There is no problem when messages are sent via Siteground.

Hi, sorry for misunderstanding you earlier and thank you for clarifying your issue further. However our plugin does not control any part of Gmail. Our plugin only serves as a bridge between your SMTP server and your site. Your best option is to contact Gmail support to see if they can share some light into your issue. I am curios myself.

Kind regards.

Thanks. I’ll try to contact Gmail support. The operative word is “try”.

Issue resolved.

I got a reply from Google Help Communities. My domain had no SPF record in its zone file.

I confirmed this by using whatsmydns.net and searching for TXT records on my domain. None were found.

I added one to my domain’s Zone file (TXT SPF v=spf1 include:secureserver.net -all) waited a few hours for the changes to propagate and ran a new test. All good now.

It was recommended that I should also set up the DKIM but, so far, not required.

Thank you for sharing your solution ?? I am sure this will help others running into a similar situation as you.

It was recommended that I should also set up the DKIM but, so far, not required.

I highly recommend setting up DKIM in your server. I does help ??

Enjoy the plguin.

Kind regards.