Gmail Receiving Isue

  • Resolved verdipro

    (@verdipro)


    2 years, 4 months ago

    Hello,
    I added Post SMTP to a website to help woocommerce emails reach their destination email address. Post SMTP shows that all the emails are “All good, mail sent.” however, Gmail email addresses are still not receiving the first email.

    We have multiple emails set to receive the order notifications, if its Gmail, it is not received, but all other email addresses do receive the confirmation email.

    After I go into logs, and click resend, to then send the notification to the same Gmail address, it is received.

    Any ideas as to how to get around the issue?

Viewing 10 replies - 16 through 25 (of 25 total)
  • Thread Starter verdipro

    (@verdipro)

    @haseeb0001 just wanted to let you know that this issue is still happening. Hosting didn’t spot anything on their end either. Not sure how to fix it, as the email does make it when the resent button is clicked.

    Plugin Support M Haseeb

    (@haseeb0001)

    @verdipro

    Sorry, it’s still under QA and we didn’t get any errors, still trying to reproduce this issue on my staging website and will share updates soon.

    Thread Starter verdipro

    (@verdipro)

    @haseeb0001 thank you for looking into it. If there is anything else that I should do on my end, just let me know & I will continue to test it.

    Plugin Support M Haseeb

    (@haseeb0001)

    @verdipro
    thanks; I will try to update you soon after reproducing this.

    Thread Starter verdipro

    (@verdipro)

    @haseeb0001 thank you.

    I do have another account that in the status column says: This message was classified as SPAM and may not be delivered

    And in the solution column: Not found, check status column for more info.

    How do I fix that?

    Plugin Support M Haseeb

    (@haseeb0001)

    @verdipro Share Post SMTP > Settings > Account page screenshot.

    Thanks

    Thread Starter verdipro

    (@verdipro)

    Is this something safe to post publicly? I am still having the issue, but also have some more insight into what is going on. Please let me know & I can post this and the other info that I have. Or send to you more securely if that is better.

    Plugin Support M Haseeb

    (@haseeb0001)

    @verdipro its safe but still you can submit it on our website support page.

    Thanks

    Thread Starter verdipro

    (@verdipro)

    I recnetly found an area of the plugin where the sending email had 1 letter incorrect. Once I fixed that, the emails still didn’t make it through when the first woocommerce order comes in, but a mail delivery email would come in instead. Here is a copy of one of those emails. I suspect this is why my client is still not receiving the initial email. And they only receive it after I click the resend button within the post smtp plugin.

    This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
(ultimately generated from [email protected])
host gmail-smtp-in.l.google.com [172.253.115.26]
SMTP error from remote mail server after end of data:
550-5.7.26 Unauthenticated email from aol.com is not accepted due to domain's
550-5.7.26 DMARC policy. Please contact the administrator of aol.com domain if
550-5.7.26 this was a legitimate mail. Please visit
550-5.7.26 https://support.google.com/mail/answer/2451690 to learn about the
550 5.7.26 DMARC initiative. t32-20020a05622a182000b003b9b48eba27si3393481qtc.103 - gsmtp
[email protected]
(ultimately generated from [email protected])
host gmail-smtp-in.l.google.com [172.253.115.26]
SMTP error from remote mail server after end of data:
550-5.7.26 Unauthenticated email from aol.com is not accepted due to domain's
550-5.7.26 DMARC policy. Please contact the administrator of aol.com domain if
550-5.7.26 this was a legitimate mail. Please visit
550-5.7.26 https://support.google.com/mail/answer/2451690 to learn about the
550 5.7.26 DMARC initiative. t32-20020a05622a182000b003b9b48eba27si3393481qtc.103 - gsmtp

Delivery-Status.txt (1 KB, message/delivery-status)
Reporting-MTA: dns; server.myservername.com

Action: failed
Final-Recipient: rfc822;[email protected]
Status: 5.0.0
Remote-MTA: dns; gmail-smtp-in.l.google.com
Diagnostic-Code: smtp; 550-5.7.26 Unauthenticated email from aol.com is not accepted due to domain's
550-5.7.26 DMARC policy. Please contact the administrator of aol.com domain if
550-5.7.26 this was a legitimate mail. Please visit
550-5.7.26 https://support.google.com/mail/answer/2451690 to learn about the
550 5.7.26 DMARC initiative. t32-20020a05622a182000b003b9b48eba27si3393481qtc.103 - gsmtp

Action: failed
Final-Recipient: rfc822;[email protected]
Status: 5.0.0
Remote-MTA: dns; gmail-smtp-in.l.google.com
Diagnostic-Code: smtp; 550-5.7.26 Unauthenticated email from aol.com is not accepted due to domain's
550-5.7.26 DMARC policy. Please contact the administrator of aol.com domain if
550-5.7.26 this was a legitimate mail. Please visit
550-5.7.26 https://support.google.com/mail/answer/2451690 to learn about the
550 5.7.26 DMARC initiative. t32-20020a05622a182000b003b9b48eba27si3393481qtc.103 - gsmtp

    Plugin Support M Haseeb

    (@haseeb0001)

    @verdipro Let me check and discuss it with my team.

Viewing 10 replies - 16 through 25 (of 25 total)
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