GoDaddy Hosting super slow – Is it me or them?

i_am_buck,

I agree that plugins like “WP Super Cache” are good options (regardless of the host involved), but I also wanted to make sure that you, and other readers, are aware of the great hosting improvements GoDaddy.com has made over the last several years. The most visible change is the recent rollout of our “4GH” hosting which implements grid technology along with many other network and security enhancements we’ve prepared behind the scenes and which is much better suited to handle the increasing needs of today’s content creation apps (like WordPress). You can learn more about 4GH here: https://x.co/WfUL

We feel this technology is such an important step that we’ve made it our new standard for shared hosting. If you have clients using older services, we would recommend making the switch. Most users can upgrade with just a few quick clicks and without any additional cost. Here’s a step-by-step guide for upgrading: https://x.co/WfUm

Of course, we want every customer to have an excellent experience whether they’re using a new 4GH plan or not. We literally have support staff working every minute of every day to ensure proper uptime and performance. Should you ever come across a problem, don’t hesitate to contact us by phone or by submitting a written support request at https://x.co/WfVF – if there’s a problem, we want to fix it.

@godaddy

Sorry, I don’t beleive a word GoDaddy says anymore. I moved hosting company since my last post. It is still a shared host, but I get the speed and service that I wanted. I pay a bit more (not much) but it is worthy.

Take a look at this Google graph. The speed of my site improved dramatically in March, when I changed hosting provided. The long downloading times are all from Godaddy.

In fact I have more content and have increased traffic a lot since I moved hosting, still the response times of my new provider are reasonable.

I have spent hundreds of hours over the last year building up wordpress blogs to make a part time income. Lately one site has been running slower and slower and slower, so I checked a reverse IP lookup on my Godaddy wordpress hosting plan and there are over 8,000 other websites sharing my same IP. Wow!

Reverse IP Lookup Results—8,218 domains hosted on IP address 173.201.198.128

You can’t get away with treating people like this anymore, hearding our websites in cramped stalls like cattle. I really don’t want to be frustrated with this kinds of problems with Godaddy. Just limit the shared blocks to 500-1000, and let us get on our merry way.

You really think it’s worth it to continue hosting 8,000+ websites on a single block, then hiring hundreds of people to monitor negative brand mentions? Just fix the problem, and watch your revenue increase for many years to come.

Tags: Godaddy slow wordpress hosting, Godaddy shared hosting problems, Godaddy slow shared hosting, Avoid GoGaddy WordPress Hosting, GoDaddy Hosting Problems

keithbrown.com,

First and foremost, if you’re having performance issues with a site, we want to investigate. Of course, we need to know what the site is, so I ask that you submit a support request here – https://x.co/WqWz – then post a followup in this thread with the Incident ID # you get by email so we can find it. Alternatively, if you’re on Twitter, you could follow @godaddy and send us a direct message with either the Incident ID # or the name of the site that’s having trouble.

As for your concerns about the results of your reverse lookup, there is an important point to make. That is, reverse lookup services are often inaccurate because they’re usually based on a collection of historical information for an environment in constant flux and because they don’t take into account the number of servers accommodating the IP in question.

Check out this lookup service, for example – https://www.yougetsignal.com/tools/web-sites-on-web-server/
The IP you provided currently yields a result of only 260 domains. In all frankness, it is likely higher than that. I can confidently state, however, that it would NOT be 8K+ or anything approaching that number.

If you (or any other readers of this thread) aren’t already aware, GoDaddy.com began implementing grid technology for its shared hosting services quite some time ago. As a result, most new accounts are on server clusters which can accommodate more sites than a standalone server. We’ve also significantly reduced per-server density. These are only two of the many steps Go Daddy has taken to improve hosting performance. Collectively, the improvements we’ve made represent a very conscious effort to make sure we’re better positioned to support the growing needs of today’s consumers who are increasingly making use of powerful tools, like WordPress, to build their presence on the web. The result of these enhancements is what we call “4GH Web Hosting”. If you’re curious to learn more, I urge you to visit this page – https://x.co/WqZf – and click the “4GH Vs The Rest” tab

I sincerely hope you take me up on the offer to have your account reviewed by our Hosting Support team so we can demonstrate GoDaddy.com’s dedication to customer service and satisfaction.

Thanks for your attention,

Alon
GoDaddy.com Social Media

Thank you GoDaddy for the prompt response. I did talk to customer support and open a ticket. When they spoke with the server team they did find that there were some processes running in the background taking up extra memory on the server my website was hosted on. Those were resolved, but the server response still remained a bit slow. I will continue to monitor it, as well as Google webmaster tools, for any improvements in performance.

Thank you for the clarification on the reverse IP lookup, that definitely makes sense.

In closing, there is a large amount of negative publicity on the web about GoDaddy, so when I have problems and begin searching for solutions, much of the information out is surrounded by negatives mentions of your brand. I realize that it is your job to monitor Google alerts and Social Media for reputation monitoring purposes, but I feel like truth always wins out in the end.

If there is not 8,000+ websites hosted on my IP, then why not give an exact number?

If another hosting company has 200 sites per block, but there servers are not as fast, then give us that data as well. Really the problem here is that the only #’s on the web about GoDaddy are coming from upset customers. Every time I go on a forum or blog there are lots of customers posting hard facts, server logs, as well as Google Webmaster Tools screen shots. Then a GoDaddy employee refutes that with generic statements.

I know that my website is making X amount of dollars, I know that it gets X amounts of daily uv’s, and that it takes X amount of ms to load an average page. Webmasters live their lives with code and definite numbers, so I feel that it would be in Godaddy’s best interest to refute claims not with generic “file a support ticket” statements, but with hard facts. If you hosting is state of the art (which it might well be), then have some impressive facts to back it up.

Your competition certainly is out to take away your market share, and they do so with hard data. Why not launch a website under Godaddy, and then similar sites under your competition? Prove it’s worth, and have those screen shots to back it up.

Just my two cents*

Thanks,

Keith

Per the Forum welcome, we close topics like this due to the amount of spam that they attract. The WordPress team has provided a list of a few recommended hosting providers. For more details and other recommendations, please search through the forums or via Google (or your preferred search engine), but open discussions on specific hosts are rarely beneficial. If your host is having issues, talk to them directly.

(Note: By closing this post I neither support nor condemn the use of the hosts listed on the www.ads-software.com official hosting page, and encourage you to search around.)