GoDaddy warning on Updraft Files

  • Resolved portadam

    (@portadam)


    3 years, 3 months ago

    I have UpdraftPlus set to put my backups on DropBox. GoDaddy just sent me a warning:

    `Your portadam.com website hosting account is storing files in a manner for which it is not intended or compatible.

    While we ask that you fully review your current and intended usage, the following is of primary concern at this time:

    /public_html/wp-content/updraft

    We understand that this situation was most likely not intentional. However, whether or not the content is linked or otherwise in use, storing large individual files and/or large collections of files on your website hosting space causes and contributes to various issues which negatively impact our service and, in turn, its performance and availability to other customers.

    While <i>file hosting services</i> and <i>server plans</i> are designed to host large individual files and/or large collections of files, your <i>website hosting plan</i> is designed and optimized to serve website pages as quickly and efficiently as possible.

    <i>It is therefore necessary for you to not just reduce, but fully remove/move all content being used in this way to a compatible platform, in a timely manner</i>.`

    The backups exist on DropBox but there are still -some- backup files being left on the server in the updraft folder and GoDaddy doesn’t allow that with my plan.
    Please help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter portadam

    (@portadam)

    Update: I have figured out that if the UpdraftPlus backup fails, the temp files on the server do not get deleted. In my case, these files have been accumulating over the years in this directory, thus, exceeding my hosting limits and violating the terms of the GoDaddy agreement. I have verified that the backups are on DropBox and deleted the old files from the server. Problem is somewhat solved. Just need to monitor the failed backups and regularly delete the files that remain on the server.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    The cause for this could be that some of the backups have failed and when this happens UpdraftPlus would not be able to delete the old files.

    I suggest you setup the email notification so you will know if the backup has errors/warnings. The setting can be found in the UpdraftPlus “Settings” tab.

    Thanks,
    Bryle

    Thread Starter portadam

    (@portadam)

    Thanks, Bryle. That is how I’ll have to do it.

Viewing 3 replies - 1 through 3 (of 3 total)
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