Good and bad but won't be using it again

  • malinky

    (@malinky)


    9 years ago

    I’ve been using Woocommerce for a few years now with a handful of clients. It has been a relatively decent plug-in however there are some issues which I cannot deal with anymore and I won’t be using this for new clients.

    My biggest issue is with support. 5 months ago I had to wait 4 days my issue to be acknowledged by support and it took over a week to resolve because the turnaround time on every response was 24 hours. That’s a full week of an ecommerce store not being able to take orders! Again I am 4 days into another request with not a single reply. Same store, now unable to take orders again.

    If you don’t have a support issue and you don’t mind paying an annual fee for specific functionality then you should be sweet.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Mike Jolley (a11n)

    (@mikejolley)

    Ticket #?

    Plugin Contributor Mike Jolley (a11n)

    (@mikejolley)

    Found it and replied ??

    sidirahal

    (@sidirahal)

    Hi,

    I upgraded to WordPress 4.3.1 and it broke my Ecommerce site. The plugin i am having a problem with is Woocommerce, my site has been down for almost a week and i can’t find a solution.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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