Good form submissions filtered as spam

  • Resolved Ben

    (@benrecords)


    6 months, 3 weeks ago

    Hi,

    Thanks for your really good plugin.

    I installed it a week ago and it seemed to work correctly until tomorrow. I got 2 good form submissions treated as spam since.

    Last week i got 5 spam correctly filtered and good submission correctly sent via email.

    I don’t have any javascript error in my browser console. I use Fluent Forms.

    What can I do to prevent good submissions to be filtered ? And if this happens, is it possible, when I move the false positive to the Messages box, to resubmit it as a good one on order to receive it by email as it should ?

    Thanks for your help

    • This topic was modified 6 months, 3 weeks ago by Ben.
    • This topic was modified 6 months, 3 weeks ago by Ben.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Matthias Nordwig

    (@matthiasnordwig)

    Hi.

    Are you using the explicit mode?

    The shortest way to get a fast solution for now is, to give a meaningful feedback for the case of a false-positive. You can adjust the message on your own. But usually this shouldn’t happen at all.

    Unfortunately it is not possible to resubmit from the spam-inbox.

    Cheers,

    Matthias

    Plugin Author Matthias Nordwig

    (@matthiasnordwig)

    As I didn’t hear anything, I assume this issue to be closed.

Viewing 2 replies - 1 through 2 (of 2 total)
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