Good functionality and support but read the cons

We have been using this plug-in for 6+ months now and finally it’s time to leave a review.

In general, it’s a good plug-in, performs well and has timely updates but I think it’s little expensive for what it does. You can buy a heavy duty themes for under $50 and for the functionality they offer is far more than the amount of code and functionality within this plugin. In my research and analysis, the authors are taking advantage of limited plugin availability in this area and hence their prices are definitely much more higher than it should be. This justifies deduction of one star imho.

The support team is great they definitely go far and beyond to offer support and that’s primarily the reason I’d encourage others on the fence to buy it provided you can get over hyped up cost factor. I’m extremely contended with their technical support staff, they did everything I had requested for what I wanted to implement on our site by offering custom code.

There are two other reasons I deducted one more star:

1) Inflexible selling model. We run two domains, I didn’t want to commit to multi-site plug-in in the beginning because I wasn’t sure if it’ll meet our expectation so bought one site license. I think it was past 30 days of purchase, something like 45 days after purchase I requested them to upgrade my license for multi-site after completely convinced that this was the right plug-in. It took little bit longer because of the technical issues the team was trying to address for our need. They insisted I buy another plugin and refused to upgrade my license.

2) If you look at their agreement, it says one year of updates and support. Ok I get the support part that it can’t be unlimited but no updates after one year, this is not right. For this price, we need to have lifetime updates or at a min. at the sunset of a particular release in 2 to 3 years when new major releases come out, given how frequently WP and Woocommerce are getting updated; this plugin is not cheap to begin with. In fact, I think this is the costliest plug-in I’ve come across for limited functionality.