good plugin, bad attitude

  • As far as the plugin goes, it does what is required(ish), a confusing backend with lot’s of options scattered around (“change this, than will have to change that in another tab… otherwise won’t work“), but is one of the few plugins that create a “quote request” payment gateway. Kudos for that.

    As far as attitude, that’s a whole different issue.

    Got the premium version for a client project that didn’t went through. Although the project stopped, the dev site was created but the plugin never registered the license properly, even deactivating all other plugins except woo, and reverting to 2022 theme. Possibly old code and issues with the way wordpress has evolved. Since the project halted, just let it be.

    A few months later a new client project, with similar requirements, came up, so went to the dev site and tried reactivating the plugin, but it was not working again, saying it could not validate the license. Followed all the steps (deactivating and reactivating the license and the plugin), didn’t work. After a couple of weeks, reached for support, to ask how to fix that and the reply I got was “the one year license expired a week ago, renew to have support”.

    So OK, my bad, one week after license expired I asked how to get it working since it never did work properly, like I explained in the ticket.
    And yes, they replied as per their terms. But they could have also replied with the required information and have a renewal.

    I guess this tells a lot about (lack of) willingness to support and that’s not what I’m looking for for client websites.

    So just got an alternative (yes, they do exist) and moved on.

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  • Plugin Author Neah Plugins

    (@gplsaver)

    Hello,

    Thanks for taking the time to leave a review.

    Sorry if our interaction came across as bad attitude. That was definitely not our intention.

    Thank you for your valuable feedback regarding the user interface for settings in admin. We will work harder to improve the usability and reduce clutter in the area you mentioned. We always welcome suggestions on how to improve the plugin. It is a work in progress.

    We don’t have a record of the what you quoted as “the one year license expired a week ago, renew to have support”, and we would not communicate in that tone.

    You had some custom requirements and we did communicate with you off and on for a few months about those requirements. We created a filter to try to help with custom requirements, but did not receive a response for almost a year after that. We try to help with custom development by providing WordPress actions and filters so users can extend the plugin.

    I am really sorry that we did not meet your expectations and wish you well. We will try to do better in the future.
    Thank you.

Viewing 1 replies (of 1 total)
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