Good plugin, terrible marketing!

  • Before you can use the plugin, you are FORCED to agree to send technical data to the developer, which is against WordPress terms! They do this by forcing you to agree to check a box saying that you have read the Privacy Policy, which I don’t mind, AND agree to sending technical data to the developer, because both are included on the same check box, and if you don’t check the box, the plugin won’t work!

    The stupid thing is that the plugin itself works okay, so if it weren’t for this coercion, and then nagging me to leave a rating for the plugin, I would have been more than happy to check out the Pro version, instead they have lost a potential customer AND got a 1-star review from me.

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  • Plugin Author devowl.io GmbH

    (@devowl)

    Hi @portmaconline,

    I am sorry to hear that you are not satisfied with the licensing system of Real Thumbnail Generator.

    Only the checkbox “I allow to transfer technical data about this WordPress installation to the update server of devowl.io and get latest announcements. This data is required for license activation and update functionality. I have read the [privacy policy](https://devowl.io/privacy-policy) of devowl.io.” you have to check to activate the license. In doing so, we obtain explicit consent to transfer data, which most WordPress plugin vendors transfer in the background without your consent or knowledge. The privacy policy explains the data collection in more detail:

    During the license activation and on check for a new software version, the following data must always be transmitted and stored, if known, to ensure the functionality of the license server:

    * Operating system version
    * Browser version
    * Host name of the e.g. website that uses in the software
    * WordPress version
    * WordPress language
    * PHP version

    The above mentioned data will be used to

    1. ship updates of the software which are compatible with the requesting software environment.
    2. assigning licenses to support cases in order to be able to provide customers with professional information.

    You can read further explanations in detail in the privacy policy at https://devowl.io/privacy-policy/#m878.

    The collection of this data is technically necessary as part of our due diligence and in your interest, for example, not to install an update that would no longer be compatible with your WordPress version that is not kept up to date and could thus destroy your website.

    We would like to point out that we do not collect any unnecessary data or pass it on to third parties and strongly reject this misstatement.

    In addition, we would like to explicitly point out that you can use the plugin without restrictions in accordance with the GPL license agreement and the www.ads-software.com rules by clicking “Continue without regular updates and without any support” in the license dialog.

    I hope the explanation helps clear up these misconceptions, and I’d be happy if you reconsidered your rating according!

    Best regards,

    Jan

Viewing 1 replies (of 1 total)
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