Good plugin very bad support

  • I initially thought Blog2Social was promising because it did exactly what it advertised—until one day it simply stopped working. When I went looking for help, all I found was a clunky forum and a not-so-helpful AI chatbot. There’s no proper ticket system for real support, which is pretty shocking for a plugin that can cost up to $300. If you’re investing that kind of money, you should expect a straightforward way to get issues fixed. Unfortunately, that’s not the case here. It’s frustrating, time-consuming, and ultimately not worth the high price tag.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Blog2Social-Support

    (@blog2socialsupport)

    We are truly sorry about your opinion @keynews. We’re here to help and assure you that Blog2Social has a regular ticket support system in place.

    Our records show that you’ve been in contact with our support team before and received prompt assistance. If the tool previously worked smoothly and suddenly stopped, it’s often due to a change in settings or your environment. We’d love to help you get everything running smoothly again!

    Please note that we offer various sources of support for you:
    -For quick and general questions, our FAQ section and AI support bot are available 24/7 to provide immediate assistance.
    -For more complex or individual issues, you can get in touch via our support community, WordPress support area and our ticket support system, where our team is happy to assist you directly.

    Please don’t hesitate to contact our ticket support team and we’ll work with you to quickly identify and resolve the issue. Your satisfaction is important to us!

    Thread Starter Horacio Stjeward

    (@keynews)

    Hi Blog2Social Support,

    Thanks for your response. However, my concern is about technical support, not sales support. While your sales assistance is indeed responsive, the only technical one-on-one support available seems to be the forum, which I have already used.

    Here’s a timeline of my communication on the forum, including response times:

    1. 01-23-2025, 05:24 PM – I reported that scheduled posts on Facebook sometimes display before they are scheduled, resulting in a Page Not Found error.
      • Response time: 15 hours
    2. 01-24-2025, 08:27 AM – Your team asked for the link I was trying to post.
      • Response time: 6 hours 11 minutes
    3. 01-24-2025, 02:38 PM – I provided the links.
      • Response time: 42 minutes
    4. 01-24-2025, 03:20 PM – Your response was that my WordPress article was not published yet.
      • Response time: 4 hours 18 minutes
    5. 01-24-2025, 07:38 PM – I clarified that the post was scheduled, and I asked if the Autoposter could be causing the issue.
      • Response time: 13 hours 53 minutes
    6. Today, 09:31 AM – Your response was to ensure that the article is published at least 10 minutes before auto-posting.
      • Response time: 1 hour 6 minutes
    7. Today, 10:37 AM – I explained that the issue is inconsistent: sometimes the post appears correctly, other times it posts too early with a broken link.

    Time between my initial complaint and the latest response: ~41 hoursMy setup:

    • License: Smart
    • Website Users: 2
    • Host: Kinsta
    • Website: keynews.sr
    • Post Frequency: Every 40 minutes

    The issue persists despite ensuring scheduled times are correct. This is why I need direct technical assistance beyond the forum.

    Does Blog2Social offer dedicated technical support for troubleshooting this issue, or is the forum the only option?

    Thanks,
    Key News Suriname

    Number of content contributors is about 20, content is imported via
    postie plugin, screened by the two B2S and then scheduled for publication.

    This in my workflow:

    • Journalist sends content via email
    • Postie plugin processes email?and places post in the backend
    • Editor reviews and edits content
    • Content Manager formats layout & adds artwork
    • Senior Editor screens content & schedules publishing
    • WordPress auto-publishes post
    • Postie shares the content once published

    Do i need a license for every journalist that sends me content, via the postie plugin
    even do they don’t login and publish content them self?



    Plugin Support Blog2Social-Support

    (@blog2socialsupport)

    With the link we provided to you, you will certainly get technical customer support and in most cases, you will receive a response within 24-48 hours, as you confirmed yourself. You can always contact our support team either through the Blog2Social community or via a support ticket as you have done before. In both ways you get in touch with our support team. Please note that some requests may need some time for technical clarification, especially, if individual settings, workflows and plugins in your WordPress environment are involved.

    Since you have already contacted us in the community for several requests and we already provided all the relevant information and solutions there, we kindly ask you to continue the communication in that channel.

    Please also note that WordPress does not allow support to be provided in the review section.

Viewing 3 replies - 1 through 3 (of 3 total)
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