• Resolved kissmecomix

    (@kissmecomix)


    we have 3 google merchant accounts 1 main to 2 sub-accounts

    one sub account uses our square store as the feed for free listings using our square store url (kmcdirect.square.site) that is claimed and verified. This was set up before we got woocommerce.

    now we want to the listing to use our Blog.kissmecomix.com/shop and use the woocommerce feed. any time we go through the plugin and created a new account, the plugin can’t verify the url blog.kissmecomix.com/shop because it say it’s claimed by another account.

    So we created a sub account that HAS blog.kissmecomix.com/shop verified and claimed

    We don’t want woocommerce to change the url of the account which uses the square feed, as it already works fine (and at the very least we have it active.)

    Instead the second sub account already has blog.kissmecomix.com/shop claimed and we want to use that account, but it does not show up because woocommerce is feeding off square feed which what we want for inventory and such.

    so how do we make this work? if at all

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @kissmecomix,

    Thank you for reaching out!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thread Starter kissmecomix

    (@kissmecomix)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://blog.kissmecomix.com
    Site address (URL): https://blog.kissmecomix.com
    WC Version: 5.7.1
    REST API Version: ? 5.7.1
    WC Blocks Version: ? 5.7.2
    Action Scheduler Version: ? 3.2.1
    WC Admin Version: ? 2.6.5
    Log Directory Writable: ?
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ?
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.23
    PHP Post Max Size: 25 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.79.1
    OpenSSL/1.1.1l
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.31-MariaDB
    Max Upload Size: 25 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.7.1
    WC Database Prefix: wp_
    Total Database Size: 47.27MB
    Database Data Size: 26.58MB
    Database Index Size: 20.69MB
    wp_woocommerce_sessions: Data: 0.80MB + Index: 0.04MB + Engine Aria
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine Aria
    wp_woocommerce_attribute_taxonomies: Data: 0.01MB + Index: 0.01MB + Engine Aria
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB + Engine Aria
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine Aria
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine Aria
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.05MB + Engine Aria
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine Aria
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.02MB + Engine Aria
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    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.02MB + Engine Aria
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    wp_gla_shipping_times: Data: 0.01MB + Index: 0.01MB + Engine Aria
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.02MB + Engine Aria
    
    ### Post Type Counts ###
    
    attachment: 116
    hw_theme_switcher: 1
    mailpoet_page: 1
    nav_menu_item: 32
    page: 10
    post: 42
    product: 64
    product_variation: 64
    revision: 91
    shop_coupon: 2
    shop_order: 4
    wp_block: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?Error messages should not be shown to visitors.
    
    ### Active Plugins (24) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.12
    Creative Mail by Constant Contact: by Constant Contact – 1.4.6
    PayPal Express Checkout Payment Gateway for WooCommerce ( Basic ): by WebToffee – 1.6.1
    Facebook for WooCommerce: by Facebook – 2.6.5
    Google Listings and Ads: by WooCommerce – 1.4.3
    HookMeUp – Additional Content for WooCommerce: by GetBowtied – 1.3.5
    Jetpack: by Automattic – 10.1
    Multiple Themes: by David Gewirtz – 7.1.1
    Mailchimp for WooCommerce: by Mailchimp – 2.5.3
    MailPoet 3 (New): by MailPoet – 3.71.1
    Storefront Parallax Hero: by WooCommerce – 1.5.7
    Weaver II Theme Extras: by Bruce Wampler – 2.3.1
    Digital Goods for WooCommerce Checkout Pro: by theDotstore – 3.6
    PayPal PLUS for WooCommerce: by Inpsyde GmbH – 2.2.1
    Codisto Channel Cloud: by Codisto – 1.3.63
    WooCommerce Coupon Shortcodes: by itthinx
    proaktion – 1.21.0
    
    WooCommerce Stripe Gateway: by WooCommerce – 5.5.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.3
    WooCommerce Payments: by Automattic – 3.0.0
    WooCommerce PayPal Payments: by WooCommerce – 1.6.0
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.18
    WooCommerce Square: by WooCommerce – 2.6.0
    WooCommerce: by Automattic – 5.7.1
    WP to Twitter: by Joseph C Dolson – 3.5.3
    
    ### Inactive Plugins (0) ###
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    variation (variation)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #174 - /shop/
    Cart: #175 - /cart/
    Checkout: #176 - /checkout/
    My account: #177 - /my-account/
    Terms and conditions: #235 - /kmc-direct-privacy-and-refund-policy/
    
    ### Theme ###
    
    Name: Twenty Eleven
    Version: 3.9
    Author URL: https://www.ads-software.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: Yes
    Shop country code: US
    PayPal card processing available in country: Yes
    Pay Later messaging available in country: Yes
    Vault enabled: Yes
    
    ### Square ###
    
    Environment: Production
    Tokenization Enabled: ?
    Debug Mode: Off
    
    ### Action Scheduler ###
    
    Complete: 790
    Oldest: 2021-09-04 03:34:59 +0000
    Newest: 2021-09-30 00:50:28 +0000
    
    Pending: 5
    Oldest: 2021-09-30 01:29:58 +0000
    Newest: 2021-09-30 23:44:24 +0000
    
    ### Status report information ###
    
    Generated at: 2021-09-30 01:41:10 +00:00
    

    hetes the report

    Hi @kissmecomix
    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

Viewing 3 replies - 1 through 3 (of 3 total)
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