Google Ads Tag events are not sent since update 2.61

I will add that in version 2.60 and earlier this problem does not exist.

Hi @malix,

Since March 2024,?it’s been required for users to consent?to capturing some event data for EEA, UK, and Switzerland regions. Is your store based in any of those?

Since GLA 2.6.1 (https://github.com/woocommerce/google-listings-and-ads/releases/tag/2.6.1), the following events are disabled by default for all EEA, UK, and Switzerland regions:

 		$consent_mode_snippet = "gtag( 'consent', 'default', { 
 				analytics_storage: 'denied', 
 				ad_storage: 'denied', 
 				ad_user_data: 'denied', 
 				ad_personalization: 'denied', 
 				region: ['AT', 'BE', 'BG', 'HR', 'CY', 'CZ', 'DK', 'EE', 'FI', 'FR', 'DE', 'GR', 'HU', 'IS', 'IE', 'IT', 'LV', 'LI', 'LT', 'LU', 'MT', 'NL', 'NO', 'PL', 'PT', 'RO', 'SK', 'SI', 'ES', 'SE', 'GB', 'CH'], 
 			} );"; 

See more here: https://github.com/woocommerce/google-listings-and-ads/blob/develop/docs/gtag-consent-mode.md

We recommend adding a consent banner and giving it another shot with the latest GLA version.

There’s an ongoing discussion with more details here: https://github.com/woocommerce/google-listings-and-ads/issues/2387. I’m adding your case to this thread so we can make sure to update you once we have more details, too.

Thank you, this link helped a lot https://github.com/woocommerce/google-listings-and-ads/blob/3ab940eb598d281ad0265f7701ed10583bc77159/docs/gtag-consent-mode.md
Using a filter to change the consent status solved the problem and the events are active on page.

Would you be able to point me to a plugin (preferably the free version) that adds a cookie banner and modifies the consent state after acceptance in a similar way to what can be done with a filter?

Hi @malix,

I’m glad to hear the link provided was helpful, and you were able to resolve the issue with your events.

As for your query about a plugin for a cookie banner, I would suggest checking out ”?Complianz?“. This is a plugin that allows you to inform users that your site uses cookies and helps you comply with GDPR, CCPA, and other privacy regulations.

I hope this information is helpful. If you have any other questions, please feel free to ask!

Does the Complianz plugin have integration with Google Listing & Ads?

Hi @malix,

Yes you can use this plugin and it’ll work for Google Listings & Ads to get the cookies consent it requires in order to enable the tracking of events again.

Cheers!
-OP

Hi there ?? ,

We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

All the best,
Omar