Google Analitycs events missing

Hello, at Joinchat we haven’t changed anything about Google Analytics lately. Have you changed the way GA4 loads or added any javascript optimizers?

I’m having the exact same issue with some of my clients….
Can it be a conflict with a newer version of wordpress, a theme or some plugin?

We are investigating it, we think it may be due to some Javascript optimization plugin. Or due to some GA4 change that doesn’t appear config property in dataLayer.

@luisbetancourt if you can share some of affected urls to check them, we will thank you.

Sure!
https://leda.com.co/

I’m having the same problem, not receiving the Joinchat event in GA4.

• Last verison of WordPress, 6.3.2
• OceanWP theme
• It happens with both Elementor and native pages
• Tested with my cache plugin (W3 Total Cache) disabled, but I neither don’t receive the event

Regards.

Hi. No news?

I’ve updadet all my WP, theme and plugins, but events still are not generated by your module.

Regards.

With UA the “JoinChat” event was sent. Now with GA4 the recommended event “generate_lead” is sent.

You can create in GTM a Joinchat tag that records the JoinChat event when the Open Chat button is clicked.

More info at https://join.chat/en/docs/integration-with-analytical-tags/

Hi.

The problem is that NO EVENTS are generated (neither “JoinChat” nor “generated_lead”).

My GA4 script is inserted in the HTML “head” by “SOGO Add Script Header Footer” plugin. Could be that your module is not recognising that GA4 is present? I’ve read about the plugin have to recognise if the GA4 script is present to generate the event.

Regards.

Yes, it may be that in some cases GA4 loads differently and we are not detecting correctly.

We need more examples to study it. Can you share your site or sites urls with this problem?

Yes, of course.

The website is https://akraclima.com

Working with last stable version of WordPress, Elementor and OceanWP theme.

Using W3 Total Cache module (tested to disable it but the event is still not generated by Joinchat)

The plugin for insert the GA4 code into the head HTML is: “SOGO Add Script Header Footer”

Regards.

Indeed, if GA4 is configured as an extra destination in another Tag (Google Ads or other) the Joinchat script does not detect it.

For now, the solution is to explicitly add the GA4 property in your script. e.g.

<script>
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('js', new Date());
gtag('config', 'AW-999999999');
gtag('config', 'G-999999999'); // Add this line with your GA4 Measurement ID
</script>

But won’t the data be duplicated in this way?

I can’t guarantee this but in our tests the events don’t seem to be sent twice.

Hi.

So far it is working.

In any case you will must fix this because Google is now recommending GA4 users to use the combined tag (a ony tag to get GA4 and G.Ads data) as I have on this website. DOC: https://support.google.com/tagmanager/answer/11994839

Thanks for the support.

Regards.

Hello!
I just tried moving the GA4 directly to the page but it’s still not working….
I also tried deactivating my template (Leaving wordpress default template) and most of the plugins (Leaving only Headers and Footers for GA4 code and Join.chat) and it didn’t work either…
Don’t know what else to try…

My website is https://lahuertahotel.com.co/