Google Analytics 4 property not linked
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Hi,
We are facing some problems. Unable to add cart data to GA4.
Worked fine before. Now there are some problems.
The event is triggered when users click the Add to Cart button. But its data is not available.
How to solve this issue?
Reference image: https://yourimageshare.com/ib/5PaHHVYVej
https://ibb.co/fNKsVvC
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This topic was modified 1 year, 10 months ago by
balajidextra.
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This topic was modified 1 year, 10 months ago by
balajidextra. Reason: image link change
The page I need help with: [log in to see the link]
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This topic was modified 1 year, 10 months ago by
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Hello @balajidextra,
Thank you for reaching out! :?)We are facing some problems. Unable to add cart data to GA4.
Worked fine before. Now there are some problems.Is the “add to basket” event enabled in
WooCommerce > Settings > Integrations > Google Analytics
?Did you make any changes to the site prior to encountering this issue, such as switching themes or updating plugins?
Could you also provide a copy of your site’s System Status? You can locate it by going to WooCommerce > Status, then selecting “Get system report” followed by “Copy for support.” After completing these steps, please paste the report in your response here.
Additionally, it’s a good idea to check for any Google or fatal error logs by navigating to
WooCommerce > Status > Logs
and selecting from the drop-down menu.Look forward to hearing back from you.
Hi,
Thanks for your suggestion. On our website, all settings are done correctly.
It used to show all analytics correctly but in recent times it is not showing.
Image Reference: https://ibb.co/16vGSJY
Website Status: https://ibb.co/hMzGbL2
Website Log: https://ibb.co/8xfcJcv
Please refer these images and give me how to solve these issues?
Thanks.None of the screenshot images are currently working.
Could you provide us with the status report found under WooCommerce > Status > Get system report to get a better idea of the site’s environment? Here is a support page to help obtain that information for our team:
https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/#system-status
` ### WordPress Environment ### WordPress address (URL): https://www.thesstudioonline.com Site address (URL): https://www.thesstudioonline.com WC Version: 7.7.0 REST API Version: ? 7.7.0 WC Blocks Version: ? 10.0.4 Action Scheduler Version: ? 3.5.4 Log Directory Writable: ? WP Version: 6.2.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.33 PHP Post Max Size: 128 MB PHP Time Limit: 120 PHP Max Input Vars: 10000 cURL Version: 7.61.1 OpenSSL/1.1.1k SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.20-MariaDB Max Upload Size: 32 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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Force SSL: – Currency: INR (?) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Shop base: #29305 - /shop-3/ Cart: #6 - /cart/ Checkout: #7 - /checkout/ My account: #8 - /my-account/ Terms and conditions: #7165 - /terms-conditions/ ### Theme ### Name: Woodmart Child Version: 1.0.0 Author URL: https://xtemos.com Child Theme: ? Parent Theme Name: Woodmart Parent Theme Version: 6.1.4 – 7.2.4 is available Parent Theme Author URL: https://themeforest.net/user/xtemos WooCommerce Support: ? ### Templates ### Overrides: woodmart/woocommerce/archive-product.php woodmart/woocommerce/cart/cart-item-data.php woodmart-child/woocommerce/cart/cart.php version 4.4.0 is out of date. The core version is 7.4.0 woodmart/woocommerce/cart/cross-sells.php woodmart-child/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 5.2.0 woodmart-child/woocommerce/cart/proceed-to-checkout-button.php version 2.4.0 is out of date. The core version is 7.0.1 woodmart-child/woocommerce/checkout/cart-errors.php woodmart/woocommerce/checkout/form-checkout.php woodmart-child/woocommerce/checkout/thankyou.php woodmart/woocommerce/content-product-cat.php woodmart/woocommerce/content-product.php woodmart/woocommerce/content-single-product.php woodmart/woocommerce/content-widget-product.php woodmart/woocommerce/global/breadcrumb.php /home/dextrali/public_html/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php version 4.1.0 is out of date. The core version is 7.0.1 woodmart/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.4.0 woodmart/woocommerce/loop/add-to-cart.php woodmart/woocommerce/loop/loop-end.php woodmart/woocommerce/loop/loop-start.php woodmart/woocommerce/loop/no-products-found.php woodmart/woocommerce/loop/orderby.php woodmart/woocommerce/loop/pagination.php woodmart/woocommerce/loop/sale-flash.php /home/dextrali/public_html/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php version 4.1.0 is out of date. The core version is 7.0.1 woodmart/woocommerce/product-searchform.php version 3.3.0 is out of date. The core version is 7.0.1 woodmart/woocommerce/single-product/add-to-cart/grouped.php version 4.8.0 is out of date. The core version is 7.0.1 woodmart/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0 woodmart/woocommerce/single-product/meta.php woodmart/woocommerce/single-product/product-attributes.php woodmart/woocommerce/single-product/product-image.php woodmart/woocommerce/single-product/product-thumbnails.php woodmart/woocommerce/single-product/rating.php woodmart/woocommerce/single-product/related.php woodmart/woocommerce/single-product/sale-flash.php woodmart/woocommerce/single-product/tabs/description.php woodmart/woocommerce/single-product/tabs/tabs.php woodmart/woocommerce/single-product/title.php woodmart/woocommerce/single-product/up-sells.php woodmart/woocommerce/single-product.php Outdated Templates: ? Learn how to update ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: product-block-editor minified-js new-product-management-experience product-variation-management settings Daily Cron: ? Next scheduled: 2023-06-10 12:35:44 +05:30 Options: ? Notes: 44 Onboarding: completed ### Action Scheduler ### Complete: 1,947 Oldest: 2023-05-15 07:19:37 +0000 Newest: 2023-06-10 04:44:32 +0000 Failed: 8 Oldest: 2023-05-19 10:08:35 +0000 Newest: 2023-06-08 13:26:14 +0000 Pending: 4 Oldest: 2023-06-10 04:59:32 +0000 Newest: 2023-06-12 07:20:15 +0000 ### Status report information ### Generated at: 2023-06-10 10:15:03 +05:30 `
I have attached My website report.
Please give me better solution for me. Waiting for your reply.
Thanks.
image: https://yourimageshare.com/ib/obiJZkagyUBased on the data you’ve provided, with product data not being included in the Add to Cart events, I suspect the problem is related to the outdated template files applied by the active theme:
### Templates ### Overrides: woodmart/woocommerce/archive-product.php woodmart/woocommerce/cart/cart-item-data.php woodmart-child/woocommerce/cart/cart.php version 4.4.0 is out of date. The core version is 7.4.0 woodmart/woocommerce/cart/cross-sells.php woodmart-child/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 5.2.0 woodmart-child/woocommerce/cart/proceed-to-checkout-button.php version 2.4.0 is out of date. The core version is 7.0.1
You’ll need to work with the theme developers to update the files or use another theme that does not override core WooCommerce files.
I’d recommend the Storefront theme but changing any theme will result in the complete change of how the site appears to your customers.
Hi,
We have already changed the update version theme upload on our website. But this creates issues like the layout collapses completely. PHP version was also updated which gave issues.
So what to do? Can you give me alternative solution?
Thanks.If you’d like someone else to update the theme’s template files and not have it impact styles, we’d recommend our trusted partner Codeable.
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