Google Analytics 4 real time tracking for mobile device?

Hi @b1026q9,

I suspect that this might be unrelated to Complianz, as Complianz does not change Analytics behavior based on whether your visitor reaches the site from a mobile or desktop device.

Does the behavior persist when you enable Safe Mode in the Complianz settings?

Kind regards,
Jarno

Hi,

So I have made the test now and yes this persist with Safe Mode enabled.
And actually I realised that it’s not that mobile traffic is not tracked.
It is still tracked but appearing as accessed from Desktop!
So seems no device difference is detected??

Hi @b1026q9,

Our implementation of gtag.js is standard; nothing really can go wrong there regarding mobile vs. desktop.

The difference between mobile and desktop is in the retrieved data. Please check your GA4 dashboard to see if there are any filters applied or search queries.

To have a better look at your approach, could you share your URL?

Regards Aert

• This reply was modified 2 years, 8 months ago by Aert Hulsebos.

Should I enable
Collect granular location and device data
?

I’d like to share my URL from your support page.

Hi @b1026q9,

You can find us at complianz.io/support/, you can skip the license check.

regards Aert

Hi community,

This thread had been followed up through our official support e-mail, and has therefore been marked as resolved.

The behavior does not seem to be related to Complianz, although we will post any relevant findings/updates that could help other users experiencing similar issue(s), in this thread.

Kind regards,
Jarno