Google Analytics and LinkedIn cookies loaded despite lack of consent

  • Resolved zdzichu

    (@zdzichu)


    2 years ago

    Hi,
    we run a service in the territory of the European Union (in Poland). After installing Complianz, we observe that after clicking the Reject button on the banner, the user still has Google Analytics and LinkedIn files loaded.

    I checked the Complianz settings (Consent > Cookie description) and I see that the files (_dc_gtm_UA-21084911-3; _ga; _gid) have a Purpose – Statistics.

    The same happens with LinkedIn files (AnalyticsSyncHistory, UserMatchHistory, bcookie, li_gc, li_mc, lidc; JSESSIONID; bscookie; li_alerts; li_at; li_rm), which have a selected Purpose – Marketing Tracking.

    Why are these files loading?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 31 through 32 (of 32 total)
  • Plugin Contributor jarnovos

    (@jarnovos)

    Hi @zdzichu,

    This is correct, with Google Consent Mode enabled you can fire the Analytics tags on “All Pages” as Google will now determine which functionalities of the tag are allowed to load based on the provided consent in Complianz. This will be limited before obtaining consent.

    Kind regards, Jarno

    Thread Starter zdzichu

    (@zdzichu)

    Hi @jarnovos.

    However, after changing all the custom triggers (Statistics – cmplz_event_statistics and Marketing – cmplz_event_marketing) to “All Pages”, I saw that it probably didn’t work properly.

    LinkedIn tag example
    In the Chrome developer tools, I saw that after changes to “All Pages”, even before the user’s consent, LinkedIn files, e.g. ln_or, were loading for us. Eventually, I retracted this change and set the custom trigger again for the LinkedIn tag in GTM (Marketing – cmplz_event_marketing). Now it seems that everything is ok, because LinkedIn files are loaded only after consent is given.

    Example of a Google Analytics tag – Universal version
    In one of the articles about Google Consent Mode I read that Complianz gives you the option to enable Google Consent Mode?only for GA4. So, since turning on?Google Consent Mode does not communicate with GA Universal, and we collect data on both services until July 2023, I restored custom triggers for the GA Universal tag (Statistics – cmplz_event_statistics). Now GA Universal only loads after consent is given.

    Currently, the GA4 tag is loaded before giving consent to users.

    As I understand from your post this is the correct action, right?

Viewing 2 replies - 31 through 32 (of 32 total)
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